Fleet versions
- Discovered: main (post 4.86 release)
- Reproduced: 4.86
Web browser and operating system:
macOS 15.7.3
💥 Actual behavior
Filevault escrowed recovery key does not unlock in recovery mode when the following account types are set in setup experience:
Managed 7 account (4.86)
- Local account:
Admin + _fleetadmin (4.87/main)
- Local account
Standard + _fleetadmin (4.87/main)
This issue appears to be contingent on the Fleet Admin account being created before the user account is created.
note: 4.87 options for Admin only and Skip (no account) appear to work as expected.
Settings
Images of issue
🛠️ Expected behavior
TODO
🧑💻 Steps to reproduce
These steps:
Prerequisites
- macOS device in Apple Business
- Disk encryption on (Filevault enforced during setup)
4.86
- Controls > Disk encryption ✅
- Controls > Setup > Users > Managed local account ✅
- Proceed through setup experience, log in as user
- Collect recovery key (Fleet UI: Hosts > Actions > Show disk encryption key
- boot to recovery
- Select "reset passwords for all users"
- Enter recovery key, observe failure
4.87
- Controls > Disk encryption ✅
- Controls > Setup > Users > Local account
- Choose one of the following:
Admin + Create hidden admin
Standard
- Proceed through setup experience until desktop (logged in as user)
- Collect recovery key (Fleet UI: Hosts > Actions > Show disk encryption key
- Boot to recovery
- Select "reset passwords for all users"
- Enter recovery key, observe failure
🕯️ More info (optional)
Will attempt to reproduce on macOS 26 and update issue.
Fleet versions
Web browser and operating system:
macOS 15.7.3
💥 Actual behavior
Filevault escrowed recovery key does not unlock in recovery mode when the following account types are set in setup experience:
Managed 7 account(4.86)Admin + _fleetadmin(4.87/main)Standard + _fleetadmin(4.87/main)This issue appears to be contingent on the Fleet Admin account being created before the user account is created.
note: 4.87 options for Admin only and Skip (no account) appear to work as expected.
Settings
Images of issue
🛠️ Expected behavior
TODO
🧑💻 Steps to reproduce
These steps:
Prerequisites
4.86
4.87
🕯️ More info (optional)
Will attempt to reproduce on macOS 26 and update issue.