Skip to content

Update customers.md #6546

New issue

Have a question about this project? Sign up for a free GitHub account to open an issue and contact its maintainers and the community.

Sign up for GitHub

By clicking “Sign up for GitHub”, you agree to our terms of service and privacy statement. We’ll occasionally send you account related emails.

Already on GitHub? Sign in to your account

Merged
tgauda merged 1 commit into from
Jul 21, 2022
Merged

Update customers.md #6546

Changes from all commits
Commits
Show all changes
1 commit
Select commit
File filter

Filter by extension

Filter by extension
Conversations
Failed to load comments.
Loading
Jump to
Jump to file
Failed to load files.
Loading
Diff view
Diff view
12 changes: 12 additions & 0 deletions handbook/customers.md
View file
Open in desktop
Original file line number Diff line number Diff line change
Expand Up @@ -100,6 +100,18 @@ Fleet's subscription agreement is available at [fleetdm.com/terms](https://fleet

Fleeties can find a summary of contract terms in the relevant [customer's Salesforce opportunity.](https://fleetdm.lightning.force.com/lightning/o/Opportunity/list?filterName=Recent)

## Customer DRI change
Sometimes there is a change in the champion within the customer organization.
1. Get an introduction to the new DRIs including names, roles, contact information
2. Make sure they're in the Slack channel
3. Invite them to the success meetings
4. In the first meeting understand proficiency level of osquery
a. Make sure the meeting time is still convenient for their team
b. Understand needs and goals for visibility
c. Offer training to get them up to speed
d. White glove experience


## Contract glossary

| Term | Definition |
Expand Down