Workflow notification for new User feedback are not sent to user

[rodolfoBee]

Environment

SaaS (https://sentry.io/)

Version

No response

Link

No response

DSN

No response

Steps to Reproduce

On the user side:

1. Set notification settings to only subscribed issues
2. Subscribe to an issue that receives user feedback

On the issue side:

1. Assign the issue that receives user feedback to the same user as above.
2. Submit a new user feedback to the issue.

There is a large amount of PII involved and it is available internally in the linked issue.

Expected Result

As per docs, users that are assigned or subscribed to an issue should get email notfications for new user feedback:
https://docs.sentry.io/product/alerts/notifications/#workflow-notifications

Actual Result

Email is not sent to affected user.

┆Issue is synchronized with this Jira Improvement by Unito

[getsantry]

Assigning to @getsentry/support for routing, due by Thursday, April 6th at 5:00 pm (sfo). ⏲️

[getsantry]

Routing to @getsentry/workflow for triage, due by Monday, April 10th at 10:37 am (sfo). ⏲️

[SlyDave]

Any progress on this? it has been a month, my team are the ones that resulted in this issue being logged from ticket 81719, we're still being affected by this. Not getting notifications for User feedback issues is a significant problem for us.

[rodolfoBee]

@brianthi