Flow overview.md

docs/3. Product Features/03. Flows/1. Flow Overview.md

@@ -1,11 +1,13 @@
 > ### **2 minute read                                                                                                                           `Beginner`**
 
 ## Flow Listing Page
-You will be taken to the `Flow Listing Page` on clicking the `Flows` tab in the Left Panel. All the Flows created will be listed here. 
+
+You will be taken to the `Flow Listing Page` on clicking the `Flows` tab in the Left Panel. All the Flows created will be listed here.
 
 ## Flow Listing Page Buttons
 
-1. **Configure -** The CTA buttons in `Flow Editor page` on clicking `Configure` are as follows :
+1.  **Configure -** The CTA buttons in `Flow Editor page` on clicking `Configure` are as follows :
+
     - **Save as Draft** : This lets you save a draft of the flow you just configured. This lets you save the progress whenever you make changes to a flow before publishing it. This will be helpful for testing out the changes you make in a flow.
 
     - **Publish** : By publishing a flow, you will be able to make a flow public. Anyone who prompts your chatbot with the correct keyword will be able to access your flow.
@@ -14,67 +16,65 @@ You will be taken to the `Flow Listing Page` on clicking the `Flows` tab in the
 
     - **Revision History** : Version Control in Glific is enabled through Revision History. It creates a list of versions based on the changes you've made to a flow. If in case you end up having a faulty flow, you will always be able to go back and revert it to the last working version/ any version of your liking.
 
-    - **Reset Flow Counts** : The reset flow counts will refresh the node and the  tracking of how many times a node was triggered for users.
+    - **Reset Flow Counts** : The reset flow counts will refresh the node and the tracking of how many times a node was triggered for users.
 
+2.  **Make a copy** : This will help you to duplicate a particular flow.
+3.  **Export & Import Flow** : This feature will help you when you want to transfer some flow from one particular BOT to another. Read more details [here](https://glific.github.io/docs/docs/Product%20Features/Others/Import%20&%20Export%20Flows/)
 
-2. **Make a copy** : This will help you to duplicate a particular flow.
-3. **Export & Import Flow** : This feature will help you when you want to transfer some flow from one particular BOT to another. Read more details [here](https://glific.github.io/docs/docs/Product%20Features/Others/Import%20&%20Export%20Flows/)
+4.  **Edit** : - **Name & Keywords** : Assign any unique name and keyword to the flow.
 
-4. **Edit** :
-    - **Name & Keywords** : Assign any unique name and keyword to the flow.
+            - **Ignore Keywords** :Once it is enabled, this feature restricts beneficiaries from entering any other flow apart from the active one, using keywords from another flow. You can read more about this [here](https://glific.github.io/docs/docs/Product%20Features/Others/Keywords/#ignore-keywords)
 
-    - **Ignore Keywords** :Once it is enabled, this feature restricts beneficiaries from entering any other flow apart from the active one, using keywords from another flow. You can read more about this [here](https://glific.github.io/docs/docs/Product%20Features/Others/Keywords/#ignore-keywords)
 
+            - **is active?** : It is crucial to activate the flow.
 
-    - **is active?** : It is crucial to activate the flow.
+            - **is pinned?** : will pin your flow so that it appears at the top of the Flow section for easy visibility
 
-    - **is pinned?** : will pin your flow so that it appears at the top of the Flow section for easy visibility
+        - **Run this flow in the background + Background Flows** : Sometimes, you might need to send automated messages alongside the usual flows or manual interactions. For instance, you may want to send weekly or bi-monthly updates while also allowing daily interactions with the bot. In such cases, you can plan these activities separately in the background while keeping the other flows unchanged.
 
-    - **Run this flow in the background + Background Flows** : Sometimes, you might need to send automated messages alongside the usual flows or manual interactions. For instance, you may want to send weekly or bi-monthly updates while also allowing daily interactions with the bot. In such cases, you can plan these activities separately in the background while keeping the other flows unchanged.
-Read more [here](https://glific.github.io/docs/docs/Product%20Features/Flows/Others/Background%20Flows/)
+    Read more [here](https://glific.github.io/docs/docs/Product%20Features/Flows/Others/Background%20Flows/)
 
-   - **Skip Validation** : Check this box while sending results that are generated dynamically (not pre-defined in the flow).
- This is helpful while using the [resume Flow API](https://api.glific.com/#89f5f6e6-9bdc-48c2-96c5-ad8c1f7a834b) and the flow doesn’t already have those results set up. 
-It lets the flow continue without checking if those result fields were expected.
+- **Skip Validation** : Check this box while sending results that are generated dynamically (not pre-defined in the flow). This is helpful while using the [resume Flow API](https://api.glific.com/#89f5f6e6-9bdc-48c2-96c5-ad8c1f7a834b) and the flow doesn’t already have those results set up. It lets the flow continue without checking if those result fields were expected.
 
-
-6. **Delete** : The delete option will completely remove/ erase that particular flow from the flow list
+- **Skip Validation** : Check this box while sending results that are generated dynamically (not pre-defined in the flow).
+  This is helpful while using the [resume Flow API](https://api.glific.com/#89f5f6e6-9bdc-48c2-96c5-ad8c1f7a834b) and the flow doesn’t already have those results set up.
+  It lets the flow continue without checking if those result fields were expected.
 
+5.  **Delete** : The delete option will completely remove/ erase that particular flow from the flow list
 
 ## Create Flow :
 
- After selecting `+ Create Flow` you will get two option :
-
- 1) `Create from Scratch` - This will directly lead to the page for creating a new flow.
+After selecting `+ Create Flow` you will get two option :
+
+1.  `Create from Scratch` - This will directly lead to the page for creating a new flow.
+
+2.  `Create from Template` - This will take to a page listing pre-designed "Template flows” that can be reused.
 
- 2) `Create from Template` - This will take to a page listing pre-designed "Template flows” that can be reused.
-
 <img width="1468" alt="image" src="https://github.com/user-attachments/assets/253bdcef-46b4-44a5-89ea-60456f17bdb1"/>
 
 Under `Actions`, there are two buttons: `View it` and `Use it`.
 
-1) **View It**
+1. **View It**
 
 a) Clicking `View it` will navigate to the flow details page, where one can see the flow name, keyword, description,etc.
 
 b) All buttons except `View` will be disabled, as this flow is meant for review and learn.
 
 <img width="1465" alt="image" src="https://github.com/user-attachments/assets/35b87777-fb6f-4094-a9c0-5e7ba8ce6909"/>
 
-c) Clicking `View` will take you to the flow details page, where you can see each node and its purpose, along with explanations of their 
- importance and use on sticky notes.
+c) Clicking `View` will take you to the flow details page, where you can see each node and its purpose, along with explanations of their
+importance and use on sticky notes.
 
 <img width="1457" alt="image" src="https://github.com/user-attachments/assets/f24ba02e-9e6e-4287-9eee-39fe5f08e66d"/>
 
-2) **Use It**
+2. **Use It**
 
 a) Clicking `Use it` will create a copy of the same template flow, allowing you to enter a name, keyword, description, and other details according to your preference.
 
 b) Simply click on `Configure`, make any necessary edits to the flow, and then publish it.
 
 c) After publishing the flow, it will appear in the active flows section.
 
-
 <img width="1470" alt="image" src="https://github.com/user-attachments/assets/e1d23947-a371-48dc-8253-fb177f705478"/>
 
 ## Filter Option: Active, Inactive and Template Flows
@@ -83,9 +83,28 @@ c) After publishing the flow, it will appear in the active flows section.
 
 - The Template flows can be reused but not altered.
 
-
 <img width="1456" alt="image" src="https://github.com/user-attachments/assets/bd893a91-01c6-449a-b691-c9eea6f3284b"/>
 
+- The upwards arrow will give the information on the descending order of the flows created, last published.
+
+## Make sure flow is not interrupted if contact sends any keyword in between the flow.
 
+Select the `Ignore Keyword` check box from edit flow screen to make sure the flow should not be interrupted in between if user sends keyword of another flow.
 
-- The upwards arrow will give the information on the descending order of the flows created, last published.
+<img width="692" height="434" alt="image" src="https://github.com/user-attachments/assets/491c62a1-2959-43a2-ba9d-868199422a2f" />
+
+## Make a flow inactive
+
+You can inactivate a flow, which is not in use. This will prevent the flow from executing if a user enters keyword mapped to it.
+
+- Go to the Flows screen from the left panel.
+
+- Click on Edit icon next to the flow.
+
+<img width="634" height="167" alt="image" src="https://github.com/user-attachments/assets/cfb2e248-dee7-481a-a5bd-8a3f5b0cd517" />
+
+- Uncheck the is active check box.
+
+- Click on SAVE button
+
+<img width="656" height="500" alt="image" src="https://github.com/user-attachments/assets/ecf90a74-fe97-4484-8a31-7f1b6ceaacd4" />