Allow Anonymous Form Access with Authentication Required on Submission #369
ophsr
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Ideas and feature requests
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Contribution description
Currently, Forms can be configured either for authenticated users or for unauthenticated users.
When a form is available to unauthenticated users, the resulting ticket is generally created without a known requester identity.
This creates a usability issue in organizations using only ticket with requesters
Proposed feature:
Add a new form access mode: A new access option could be added alongside the existing visibility modes:
Public Form with Authentication Required on Submission, behavior:
Example workflow
Benefits
Improved user experience.
Allows sharing direct links to forms without forcing authentication before the user knows what information is required.
Guarantees that tickets are always associated with an authenticated requester.
Reduces abandoned submissions caused by early authentication requirements.
Expected result
Users can complete forms immediately while organizations maintain requester identification and traceability requirements.
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