Dear Gemini Code Assist Support Team,
I am writing to request urgent assistance regarding my access to the Gemini Code Assistant CLI.
I am an active Google AI Ultra subscriber, but I have been locked out of the CLI on my Firebase development workspace. When I attempt to log in, I receive an error stating that I am not authorized.
To be completely honest, I believe this issue may have been triggered by my recent testing of a tool called OpenClaw. After further research, I realize this may have inadvertently violated the Gemini Code and Antigravity Terms of Service. I did not find the tool useful and have no intention of using it again. I apologize for this oversight and hope we can resolve this so I can resume my work.
This matter is extremely urgent as I have an immediate deadline that I cannot meet without these tools. I have already been in contact with Paulo from the Google One support team (Case [6-3116000040947]), who has verified that my payment profile and subscription are in good standing. He has also escalated this case internally, and I am copying that support thread here to ensure all parties can follow the progress of this high-priority request.
Given the seriousness of the situation and the impact on my professional obligations, I ask that you please escalate this matter and give it top priority for reactivation.
Thank you for your immediate attention to this.
Best regards,
Davide Campagna
Dear Gemini Code Assist Support Team,
I am writing to request urgent assistance regarding my access to the Gemini Code Assistant CLI.
I am an active Google AI Ultra subscriber, but I have been locked out of the CLI on my Firebase development workspace. When I attempt to log in, I receive an error stating that I am not authorized.
To be completely honest, I believe this issue may have been triggered by my recent testing of a tool called OpenClaw. After further research, I realize this may have inadvertently violated the Gemini Code and Antigravity Terms of Service. I did not find the tool useful and have no intention of using it again. I apologize for this oversight and hope we can resolve this so I can resume my work.
This matter is extremely urgent as I have an immediate deadline that I cannot meet without these tools. I have already been in contact with Paulo from the Google One support team (Case [6-3116000040947]), who has verified that my payment profile and subscription are in good standing. He has also escalated this case internally, and I am copying that support thread here to ensure all parties can follow the progress of this high-priority request.
Given the seriousness of the situation and the impact on my professional obligations, I ask that you please escalate this matter and give it top priority for reactivation.
Thank you for your immediate attention to this.
Best regards,
Davide Campagna