| title | Welcome to Harmony |
|---|---|
| description | Your guide to Harmony's AI-powered IT service management platform |
Welcome to Harmony! This documentation covers everything you need to deploy, configure, and operate your autonomous IT help desk.
{% hint %} New to Harmony? Start with our Integrations to connect your collaboration tools and get operational quickly. {% endhint %}
Employees submit requests through Slack, Microsoft Teams, email, or web portal. Harmony's AI help desk agent handles each request intelligently:
- Smart Routing - Tickets are classified and routed to the right team based on request content and context
- Knowledge-Powered - References knowledge bases to answer questions with accurate, sourced information
- Autonomous Resolution - Executes automations to resolve common requests without human intervention
- Seamless Escalation - Hands off to human agents when needed, with full context and transparency
| Slack | Connect Harmony to Slack for instant IT support | slack.md |
| Microsoft Teams | Integrate with Teams for seamless ticket management | teams.md |
| Okta | Automate identity and application management | okta.md |
| Microsoft Entra ID | Centralize identity and user provisioning | microsoft-entra.md |
Build custom integrations and automate your IT workflows programmatically.
| API Reference | Explore our REST API for tickets, users, and workflows | introduction.md |
Connect Harmony to 40+ tools including Slack, Okta, Google Workspace, Jira, ServiceNow, and more. Our integrations enable automated workflows, centralized user management, and unified visibility across your IT ecosystem.
| Browse All Integrations | Explore our complete integration catalog organized by category | overview.md |
Reach out to our team at support@harmony.io