The program I developed performs well on my two systems (5800X+GTX1080) and (i7-10700f+RTX3070Ti), including in virtual machines. I tested new installations in VM of Win7, Win8, Win10, and Win11, and they all run normally.
However, when I distributed the build to some clients, they encountered crashes when starting up. It seems that there are some issues with SharpDx when rendering 2Dtext. These computers have some common features, including Windows 10 system, Intel CPU below 8th generation, and integrated graphics. I tried installing DirectX End-User Runtimes (June 2010), but it did not solve the problem. What should I do to solve this issue?
The screenshots of error codes and one of the configurations are provided below.



