Issue with zigbee home assistant

[toto25550]

The problem

Hello,
I have an issue with zigbee device.
I lost conection. I already change battery, reset, ...
Always the issue.

[0x894B:1:0x0020] Traceback (most recent call last): File "/usr/local/lib/python3.13/site-packages/zigpy/endpoint.py", line 270, in request return await self.device.request( ^^^^^^^^^^^^^^^^^^^^^^^^^^ ...<11 lines>... ) ^ File "/usr/local/lib/python3.13/site-packages/zigpy/device.py", line 378, in request await send_request() File "/usr/local/lib/python3.13/site-packages/zigpy/application.py", line 835, in request await self.send_packet( ...<14 lines>... ) File "/usr/local/lib/python3.13/site-packages/zigpy_znp/zigbee/application.py", line 1100, in send_packet raise DeliveryError( ...<3 lines>... ) zigpy.exceptions.DeliveryError: Request failed after 5 attempts: <Status.MAC_NO_ACK: 233> The above exception was the direct cause of the following exception: Traceback (most recent call last): File "/usr/local/lib/python3.13/site-packages/zha/zigbee/cluster_handlers/general.py", line 630, in check_in_response await self.checkin_response(True, self.CHECKIN_FAST_POLL_TIMEOUT, tsn=tsn) File "/usr/local/lib/python3.13/site-packages/zha/zigbee/cluster_handlers/init.py", line 85, in wrapper with wrap_zigpy_exceptions(): ~~~~~~~~~~~~~~~~~~~~~^^ File "/usr/local/lib/python3.13/contextlib.py", line 162, in exit self.gen.throw(value) ~~~~~~~~~~~~~~^^^^^^^ File "/usr/local/lib/python3.13/site-packages/zha/zigbee/cluster_handlers/init.py", line 77, in wrap_zigpy_exceptions raise ZHAException(message) from exc zha.exceptions.ZHAException: Failed to send request: Request failed after 5 attempts: <Status.MAC_NO_ACK: 233>

What version of Home Assistant Core has the issue?

Core-2025.3.4

What was the last working version of Home Assistant Core?

2025.3.4

What type of installation are you running?

Home Assistant OS

Integration causing the issue

Zigbee home assistant

Link to integration documentation on our website

https://www.home-assistant.io/integrations/zha

Diagnostics information

No response

Example YAML snippet

Anything in the logs that might be useful for us?

Additional information

No response

[home-assistant]

Hey there @dmulcahey, @Adminiuga, @puddly, @TheJulianJES, mind taking a look at this issue as it has been labeled with an integration (zha) you are listed as a code owner for? Thanks!

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[toto25550]

New log
Enregistreur: zigpy.zcl
Source: runner.py:154

[0x894B:1:0x0020] Traceback (most recent call last): File "/usr/local/lib/python3.13/site-packages/zigpy/endpoint.py", line 270, in request return await self.device.request( ^^^^^^^^^^^^^^^^^^^^^^^^^^ ...<11 lines>... ) ^ File "/usr/local/lib/python3.13/site-packages/zigpy/device.py", line 378, in request await send_request() File "/usr/local/lib/python3.13/site-packages/zigpy/application.py", line 835, in request await self.send_packet( ...<14 lines>... ) File "/usr/local/lib/python3.13/site-packages/zigpy_znp/zigbee/application.py", line 1100, in send_packet raise DeliveryError( ...<3 lines>... ) zigpy.exceptions.DeliveryError: Request failed after 5 attempts: <Status.MAC_NO_ACK: 233> The above exception was the direct cause of the following exception: Traceback (most recent call last): File "/usr/local/lib/python3.13/site-packages/zha/zigbee/cluster_handlers/general.py", line 630, in check_in_response await self.checkin_response(True, self.CHECKIN_FAST_POLL_TIMEOUT, tsn=tsn) File "/usr/local/lib/python3.13/site-packages/zha/zigbee/cluster_handlers/init.py", line 85, in wrapper with wrap_zigpy_exceptions(): ~~~~~~~~~~~~~~~~~~~~~^^ File "/usr/local/lib/python3.13/contextlib.py", line 162, in exit self.gen.throw(value) ~~~~~~~~~~~~~~^^^^^^^ File "/usr/local/lib/python3.13/site-packages/zha/zigbee/cluster_handlers/init.py", line 77, in wrap_zigpy_exceptions raise ZHAException(message) from exc zha.exceptions.ZHAException: Failed to send request: Request failed after 5 attempts: <Status.MAC_NO_ACK: 233>
[0x5704:1:0x0500] Traceback (most recent call last): File "/usr/local/lib/python3.13/site-packages/zigpy/device.py", line 381, in request return await req.result ^^^^^^^^^^^^^^^^ asyncio.exceptions.CancelledError The above exception was the direct cause of the following exception: Traceback (most recent call last): File "/usr/local/lib/python3.13/site-packages/zigpy/endpoint.py", line 270, in request return await self.device.request( ^^^^^^^^^^^^^^^^^^^^^^^^^^ ...<11 lines>... ) ^ File "/usr/local/lib/python3.13/site-packages/zigpy/device.py", line 380, in request async with asyncio_timeout(timeout): ~~~~~~~~~~~~~~~^^^^^^^^^ File "/usr/local/lib/python3.13/asyncio/timeouts.py", line 116, in aexit raise TimeoutError from exc_val TimeoutError The above exception was the direct cause of the following exception: Traceback (most recent call last): File "/usr/local/lib/python3.13/site-packages/zha/zigbee/cluster_handlers/init.py", line 85, in wrapper with wrap_zigpy_exceptions(): ~~~~~~~~~~~~~~~~~~~~~^^ File "/usr/local/lib/python3.13/contextlib.py", line 162, in exit self.gen.throw(value) ~~~~~~~~~~~~~~^^^^^^^ File "/usr/local/lib/python3.13/site-packages/zha/zigbee/cluster_handlers/init.py", line 70, in wrap_zigpy_exceptions raise ZHAException("Failed to send request: device did not respond") from exc zha.exceptions.ZHAException: Failed to send request: device did not respond
[0xFCBE:1:0x0500] Traceback (most recent call last): File "/usr/local/lib/python3.13/site-packages/zigpy/device.py", line 381, in request return await req.result ^^^^^^^^^^^^^^^^ asyncio.exceptions.CancelledError The above exception was the direct cause of the following exception: Traceback (most recent call last): File "/usr/local/lib/python3.13/site-packages/zigpy/endpoint.py", line 270, in request return await self.device.request( ^^^^^^^^^^^^^^^^^^^^^^^^^^ ...<11 lines>... ) ^ File "/usr/local/lib/python3.13/site-packages/zigpy/device.py", line 380, in request async with asyncio_timeout(timeout): ~~~~~~~~~~~~~~~^^^^^^^^^ File "/usr/local/lib/python3.13/asyncio/timeouts.py", line 116, in aexit raise TimeoutError from exc_val TimeoutError The above exception was the direct cause of the following exception: Traceback (most recent call last): File "/usr/local/lib/python3.13/site-packages/zha/zigbee/cluster_handlers/init.py", line 85, in wrapper with wrap_zigpy_exceptions(): ~~~~~~~~~~~~~~~~~~~~~^^ File "/usr/local/lib/python3.13/contextlib.py", line 162, in exit self.gen.throw(value) ~~~~~~~~~~~~~~^^^^^^^ File "/usr/local/lib/python3.13/site-packages/zha/zigbee/cluster_handlers/init.py", line 70, in wrap_zigpy_exceptions raise ZHAException("Failed to send request: device did not respond") from exc zha.exceptions.ZHAException: Failed to send request: device did not respond
[0x7810:1:0x0500] Traceback (most recent call last): File "/usr/local/lib/python3.13/site-packages/zigpy/device.py", line 381, in request return await req.result ^^^^^^^^^^^^^^^^ asyncio.exceptions.CancelledError The above exception was the direct cause of the following exception: Traceback (most recent call last): File "/usr/local/lib/python3.13/site-packages/zigpy/endpoint.py", line 270, in request return await self.device.request( ^^^^^^^^^^^^^^^^^^^^^^^^^^ ...<11 lines>... ) ^ File "/usr/local/lib/python3.13/site-packages/zigpy/device.py", line 380, in request async with asyncio_timeout(timeout): ~~~~~~~~~~~~~~~^^^^^^^^^ File "/usr/local/lib/python3.13/asyncio/timeouts.py", line 116, in aexit raise TimeoutError from exc_val TimeoutError The above exception was the direct cause of the following exception: Traceback (most recent call last): File "/usr/local/lib/python3.13/site-packages/zha/zigbee/cluster_handlers/init.py", line 85, in wrapper with wrap_zigpy_exceptions(): ~~~~~~~~~~~~~~~~~~~~~^^ File "/usr/local/lib/python3.13/contextlib.py", line 162, in exit self.gen.throw(value) ~~~~~~~~~~~~~~^^^^^^^ File "/usr/local/lib/python3.13/site-packages/zha/zigbee/cluster_handlers/init.py", line 70, in wrap_zigpy_exceptions raise ZHAException("Failed to send request: device did not respond") from exc zha.exceptions.ZHAException: Failed to send request: device did not respond

[puddly]

The log says that the device is not responding when ZHA tries to talk to it. What device is it and what coordinator are you using? Please upload diagnostic information.

[toto25550]

Hub sonoff
CC2652
par Texas Instruments
Connecté via Hub zigbee
Micrologiciel : Z-Stack 20210708
Zigbee info
IEEE: 00:12:4b:00:2f:8a:b5:ea
Nwk: 0x0000
Device Type: Coordinator
LQI: Inconnu
RSSI: Inconnu
Dernière vue: 2025-03-26T23:00:56
Source d'énergie: Mains

[toto25550]

Capteur sonoff
DS01
par eWeLink
Connecté via Hub zigbee
Zigbee info
IEEE: 00:12:4b:00:2f:b2:f1:bb
Nwk: 0xd515
Device Type: EndDevice
LQI: Inconnu
RSSI: Inconnu
Dernière vue: 2025-03-26T15:46:01

[toto25550]

Capteur sonoff

SNZB-02P
par eWeLink
Connecté via [Hub
**************** /config/devices/device/8afd21e606644f01aa5bf44f8e676c46)
Zigbee info
IEEE: 44:e2:f8:ff:fe:0f:a8:c0
Nwk: 0x894b
Device Type: EndDevice
LQI: 102
RSSI: Inconnu
Dernière vue: 2025-03-26T23:35:43

[toto25550]

TS011F
par _TZ3000_okaz9tjs
Connecté via Hub zigbee
Zigbee info
IEEE: 70:b3:d5:2b:60:07:c9:89
Nwk: 0x104f
Device Type: Router
LQI: 45
RSSI: Inconnu
Dernière vue: 2025-03-26T23:39:55
Source d'énergie: Mains
Quirk: zhaquirks.tuya.ts011f_plug.Plug_v2

[toto25550]

Capteur Fenêtre Chambre principale Zha Event was fired
03:48:05 - Il y a 3 heures
Capteur Fenêtre Chambre principale Zha Event was fired
03:48:05 - Il y a 3 heures
Capteur Fenêtre Chambre principale Ouverture est devenu indisponible
03:48:05 - Il y a 3 heures

[toto25550]

Hello
Do you want more information ?
I have always the issue.
Regards

[issue-triage-workflows]

There hasn't been any activity on this issue recently. Due to the high number of incoming GitHub notifications, we have to clean some of the old issues, as many of them have already been resolved with the latest updates.
Please make sure to update to the latest Home Assistant version and check if that solves the issue. Let us know if that works for you by adding a comment 👍
This issue has now been marked as stale and will be closed if no further activity occurs. Thank you for your contributions.