Icons frequently missing

[gwww]

iOS device model, version and app version

Model Name: iPhone
Software Version: 15.5
App version: 2025.3 (2025.1205)

Home Assistant Core Version

2025.5.1

Describe the bug
Icons are frequently missing. When I pull down from top of screen to refresh the icons are then shown but my instance preferences are lost.

Not all icons are missing, just some on sub dashboards.

To Reproduce
Not sure, it just happens multiple times a day. I open the app and icons are missing.

Expected behavior

Screenshots

Missing icons:

After refresh, icons back but theme and sidebar configuration lost:

Additional context

[bgoncal]

This is something we don't have control over the App since it's in the webview presented by frontend. I'll be transferring this issue to frontend so we find help with people with more expertise than me.

[thecode]

I have started to experience the same issue also, but did not get to any conclusion what is the cause for it, note that my case is on Android and not iPhone.
Since I use a reverse proxy to isolate stuff, I tried to disable external access completely and use only the internal URL which still created the same issue, if I load the app again it is fixed

[gwww]

Should I open a separate issue for the app settings getting reset?

[apachelance]

I am observing the same behavior since months on different iOS devices: some icons are not visible, pulling down is restoring them, see before / after pics. Screenshots token during connection to my wifi home network, so it is not related to Nabucasa external connection. This is happening after a while the devices were not used. Would be great not to have to pull down it everytime. Standard cards used, no special cards.

[github-actions]

There hasn't been any activity on this issue recently. Due to the high number of incoming GitHub notifications, we have to clean some of the old issues, as many of them have already been resolved with the latest updates.
Please make sure to update to the latest Home Assistant version and check if that solves the issue. Let us know if that works for you by adding a comment 👍
This issue has now been marked as stale and will be closed if no further activity occurs. Thank you for your contributions.

[gwww]

Still a problem.

[apachelance]

Same here

[mbo18]

I have the same issue for months, and it’s driving me crazy. What I don’t understand is that it doesn’t seem to be an issue for everyone because there will be more people commenting here. What can be the cause? I have already reset the app, cleared the frontend cache, etc.