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Area-DatabaseIssues related to the database.Issues related to the database.P2 - highBug has serious impact on usage, impacts a large number of users.Bug has serious impact on usage, impacts a large number of users.Size - MThis issue is a medium amount of work.This issue is a medium amount of work.support ticketThis issue was the result of a support ticket. Support tickets receive priority.This issue was the result of a support ticket. Support tickets receive priority.v5Version 5 issue.Version 5 issue.
Description
Description of Issue
The PSU environment is 2 nodes (5.6.4) using a central SQL DB as backend. The SQL DB used is an Always-On Cluster (Active-Active) backed with two SQL instances/Servers. When the switch of the cluster occurs, there is a 2-3 second gap of loss of connectivity. PSU does not recover from this and the only recourse is to reboot the nodes.
Version
5.6.4
Severity
Medium
Hosting Method
MSI (Windows Service)
Operating System
Windows
Database
SQL
Licensed
Yes
Features
No response
Additional Environment data
Microsoft SQL Server 2022 (RTM-CU20-GDR) (KB5063814) - 16.0.4210.1 (X64) Jul 11 2025 13:04:02 Copyright (C) 2022 Microsoft Corporation Enterprise Edition: Core-based Licensing (64-bit) on Windows Server 2022 Standard 10.0 (Build 20348: ) (Hypervisor)
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Labels
Area-DatabaseIssues related to the database.Issues related to the database.P2 - highBug has serious impact on usage, impacts a large number of users.Bug has serious impact on usage, impacts a large number of users.Size - MThis issue is a medium amount of work.This issue is a medium amount of work.support ticketThis issue was the result of a support ticket. Support tickets receive priority.This issue was the result of a support ticket. Support tickets receive priority.v5Version 5 issue.Version 5 issue.