libreview not receiving glucose data.

[kwisj]

Hi. I was forced to change my libreview account as I live in a different country than the original account, and could not link my old account with my current health provider; both being in different countries. I had to sert up a new one. The new account is linked to my health care provider, that's confirmed in libreview. But there is no data being uploaded. According to Juggluco everything is in order, and it's saying 'success.' I set his up 12 hours ago and as of this morning no data. The site is asking me to connect a device, which I've googled, and it says for it to do this, it means the site is receiving no data and thinks that I have only a reader which I have to connect to the pc and upload the readings. I live in Spain. Has anything changed? Do I need to update Juggluco? I use FSL 2 +. Juggluco, as always works beutifully on my phone, and was uploading data to the old site for months.
Thanks for reading Kwisj

[j-kaltes]

Possibly Juggluco is still sending the data to the old Libreview account. Did you check if it ends up there?
To make that it is send to the new libreview account, install Juggluco 10.9.9 or later from https://www.juggluco.nl/Juggluco/download.html or wait for Google Play.
Thereafter you need to change your e-mail address momentarily and press "OK" and change it back to the correct address and again press "OK".
You can also with the current version, press "Change start" and set it to the time from which data is missing.

[kwisj]

Hi. Thanks.Yes, it still seems to be sending data to the old site. I'll follow your advice later on after work, and let you know how it's going. I'm using juggluco 10.8.1.
thanks for the rely
Kwisj

[kwisj]

Hi. I did the thing with the 'change start' and that seems to have sorted it out. Thanks for the reply and the solution. Great job
Kwisj