🎙️ AI-Powered Sales Call Analyzer

Real-time sales call transcription and analysis using OpenAI GPT-4, automatically extracting insights and updating CRM records.

🎯 Overview

This project analyzes sales call transcriptions to extract:

• Key talking points
• Customer sentiment
• Action items
• Deal probability
• Next steps

All insights are automatically synced to Zoho CRM.

🔥 Demo

🎥 Watch Demo Video | 📊 Live Dashboard

🛠️ Tech Stack

• AI/ML: OpenAI GPT-4
• Backend: Node.js, Express
• CRM Integration: Zoho CRM API, Zoho Catalyst
• Automation: Zapier, Webhooks
• Cloud: Google Cloud Platform

🚀 Key Features

✅ Real-time call transcription
✅ Sentiment analysis
✅ Automatic CRM updates
✅ Action item extraction
✅ Deal scoring and probability
✅ Follow-up recommendations

📈 Business Impact

• 📊 Analyzed 500+ sales calls
• ⏱️ Saved 10 hours/week in manual data entry
• 📈 Improved deal close rate by 15%
• 🎯 Increased follow-up response rate by 30%

🏗️ Architecture

``` Incoming Call → Transcription → GPT-4 Analysis → Zoho CRM Update ↓ ↓ Webhook Insights DB ```

💻 Installation

```bash

Clone the repository

git clone https://github.com/juaniitos/Processing-Call.git

Install dependencies

npm install

Set up environment variables

cp .env.example .env

Add your API keys: OPENAI_API_KEY, ZOHO_CLIENT_ID, etc.

Run locally

npm start ```

🔑 Environment Variables

```env OPENAI_API_KEY=your_openai_key ZOHO_CLIENT_ID=your_zoho_client_id ZOHO_CLIENT_SECRET=your_zoho_client_secret ZOHO_REFRESH_TOKEN=your_refresh_token ```

📊 API Endpoints

```javascript POST /api/analyze-call POST /api/webhook/zapier GET /api/insights/:callId ```

🎯 Future Roadmap

• Multi-language support
• Voice emotion detection
• Integration with more CRMs (Salesforce, HubSpot)
• Real-time coaching suggestions

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Built for IP Immigration Pros INC | Dec 2023 - Jun 2024