App crashes when zip-output-folder is root directory. Needs more errorhandling

[ChristophyBarth]

Expected behavior

I expected the app to save the LogCat to file as I had earlier selected the storage location.

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Actual behavior

Immediately I clicked on the 'Save LogCat to file' option, the app crashed

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How to reproduce

• Download, install and launch the latest version of the app
• Select storage location
• Scroll down to the end
• Click on the 'Save LogCat to file' option
• Observe the crash.

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Device: Gionee f100s
Android version: v6.0
App version: v2.0.19.190413

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Recording of the bug

• https://youtu.be/Jwe6rbS0ST4

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[k3b]

hello @chrisbarth01 . thanks for the error report.

In the video i saw that you choose the external-storage-root-directory for output zip folder.

I assume that your device does not allow to write to root folder.

Can you try if it works if you change to some subfolder?

If this was not the reason: without an errorlog i have no clue what has happened.

i assume that there is a permissin problem.

To help me analyse the problem: can you open the togozip-settings and check " [X] Debug Mode".
After the crash there is hopefully the error protocol in the text clipboard.

can you past the text in a text editor and attach it to this ticket?

[ChristophyBarth]

It's so unfortunate that I can't even open the settings which I think is in the three dots at the top of the screen because the app still crashes (I already reported that too). However, I don't think that it's permission issue because immediately I launch the app, it asked me to grant storage permission and I granted the app permission to my device's internal storage.

[k3b]

i just updated myanswer: Can you try if it works if you change to some subfolder?

[k3b]

i just checked. the app crashes if i try to write to root without error-log and without log in clipboard. i have to fix this.

i keep this issue open to remind me to improve error-handling for this use case.

thanks again for reporting.

[k3b]

fixed. Will be available in v2.0.20.190606 which i have just released