Looking for ways to enhance customer satisfaction and loyalty for your business? Retently has become one of the go-to platforms for companies serious about understanding their customers. Here's everything you need to know about Retently's pricing, current promotions, and what makes it worth considering in 2026.
Retently is a customer experience management platform that helps businesses measure and improve customer satisfaction through NPS (Net Promoter Score), CSAT (Customer Satisfaction Score), and CES (Customer Effort Score) surveys. Founded with the mission to make customer feedback actionable, Retently has evolved from a simple NPS tool into a comprehensive CX management solution.
What sets Retently apart is its focus on automation and integration. The platform automatically sends surveys at critical touchpoints in the customer journey—after purchases, product deliveries, or support interactions. With integrations for over 260 third-party applications including Shopify, HubSpot, Salesforce, Gorgias, and Slack, Retently fits seamlessly into existing workflows.
The platform serves both ecommerce brands and B2B businesses, offering tailored features for each segment. For ecommerce companies, Retently helps track customer experience across the shopping journey from purchase to post-delivery support. B2B businesses use it to gather insights throughout the customer lifecycle, supporting strategic decision-making and long-term engagement.
Key advantages include AI-powered sentiment analysis and text classification, multi-channel survey distribution (email, in-app, web pop-ups, SMS), advanced reporting with trend analysis, and automated follow-up workflows that help teams act on feedback immediately. Companies using Retently report average survey response rates of 37%, significantly higher than industry standards.
Retently Official Website: https://www.retently.com
As of January 2026, Retently's main promotional offering is their 14-day free trial with no credit card required. This gives businesses two full weeks to test all features of their chosen plan before committing to a subscription.
Current Promotional Offers:
- Free 14-Day Trial: Test any plan (Ecommerce Basic, Ecommerce Pro, or Enterprise) completely free for 14 days without entering credit card information
- Annual Billing Discount: Save 10% when you choose yearly billing instead of monthly
- Delighted Migration Special: Companies migrating from Delighted (which is sunsetting) can receive 2 months free when switching to Retently
- Free Data Migration: All plans include complimentary migration of your existing customer data and survey history
While Retently doesn't frequently offer traditional promo codes, they do provide significant value through their trial period and annual billing discount. The platform focuses on transparent pricing rather than promotional discounts.
Click to view latest Retently official promotions
Retently offers flexible pricing plans designed for different business sizes and needs. Here's a detailed breakdown of their current pricing structure:
| Plan | Monthly Price | Annual Price (10% savings) | Survey Credits | Campaigns | User Seats | Support Level | Best For |
|---|---|---|---|---|---|---|---|
| Ecommerce Basic | $49/month | $529/year ($44.08/month) | 1,000 surveys | 10 campaigns | 1 seat | Limited (email, knowledge base) | Small businesses starting with customer feedback |
| Ecommerce Pro | $299/month | $3,229/year ($269.08/month) | 20,000 surveys | 10 campaigns | 10 seats | Pro (live chat, Zoom) | Growing ecommerce brands with high survey volume |
| Plan | Monthly Price | Annual Price (10% savings) | Survey Credits | Campaigns | User Seats | Support Level | Best For |
|---|---|---|---|---|---|---|---|
| B2B Basic | $100/month | $1,080/year ($90/month) | 10 campaigns | 1 seat | Limited support | B2B companies starting with NPS | Buy Now |
| B2B Pro | $299/month | $3,229/year ($269.08/month) | 20,000 surveys | 10 campaigns | 10 seats | Pro support | Mid-market B2B businesses |
| Enterprise | Custom pricing | Contact sales | Custom | Unlimited | Unlimited | Dedicated account manager | Large enterprises with complex needs |
- NPS, CSAT, and CES survey types
- Multi-channel surveys (email, link, embed, kiosk, in-app)
- Custom survey branding and personalization
- Advanced reporting, trends, and benchmarking
- AI-powered feedback classification and sentiment analysis
- Email, Slack, and Microsoft Teams notifications
- Custom FROM domain
- Multi-language survey templates
- Automated recurring surveys and reminders
- Data export capabilities
- REST API access
- Free data migration service
Survey credits represent the number of surveys you can send per month. A credit is spent each time you send an email survey or when a customer opens an in-app, link, or Intercom survey. Credits reset monthly and do not roll over. If you exceed your limit, surveys will pause until the next billing cycle or you can upgrade your plan.
Developer Account: Retently offers special developer accounts for businesses building integrations. These provide access to the API and testing environment at reduced rates.
Non-Profit Discounts: Contact Retently directly if you're a non-profit organization—they occasionally offer special pricing for qualifying organizations.
Retently maintains strong ratings across major software review platforms, demonstrating consistent user satisfaction.
- Capterra: 5.0 out of 5.0 stars (based on verified user reviews)
- G2: 4.8 out of 5.0 stars
Ease of Setup and Use: Users consistently praise how quickly they can get started with Retently. Many mention that setup takes only minutes, and the intuitive interface makes it easy to create and deploy NPS campaigns without technical expertise.
Integration Capabilities: The platform's extensive integration library receives high marks. Users particularly appreciate the seamless connections with CRM systems like HubSpot, Salesforce, and Pipedrive, as well as ecommerce platforms like Shopify and support tools like Gorgias and Intercom.
Customer Support Quality: Retently's customer support team earns exceptional ratings, with users reporting near-instant response times via live chat and responsive, helpful assistance. Many reviews highlight the support team's willingness to walk users through problems and provide thoughtful solutions.
Response Rates: Businesses report significantly higher survey response rates with Retently compared to previous solutions. The platform's personalized, conversation-style surveys generate engagement rates well above industry averages.
Value for Money: Users frequently mention that Retently offers a strong feature set at a competitive price point compared to alternatives. The combination of advanced analytics, multiple survey types, and robust integrations makes it a cost-effective choice for many businesses.
Eli Weiss, Sr Director of CX & Retention at Jones Road Beauty: Appreciated how simple it was to start tracking NPS and CES metrics with Retently's platform.
Gian Singh, Director of Ecommerce at PSD: After migrating to Retently, their team successfully collected feedback at every key shopping experience point, enabling more informed business decisions.
Alicia Kent, Director of Growth at SpearmintLOVE: Found Retently provided exactly what they needed—an easy NPS solution with an intuitive UI that simplified making sense of customer feedback.
Users note that some features could benefit from clearer documentation, particularly around advanced reporting options. A few reviews mention that the in-app survey timing could be more flexible to avoid bothering new users who haven't fully experienced the product yet.
More Retently user reviews and detailed evaluations: Click to view
Ready to transform your customer experience strategy? Start your free 14-day trial today and see why thousands of businesses trust Retently to measure and improve customer satisfaction.