White Screen loading Gui-V1 in v3.60~75

[Albarge]

Hi, I had a white screen after testing the Venus beta and switching to Gui-v1, it seemed like packageManager and BatteryAggregator didn't load up as I didn't see them in the device menu then the Quattro shut off power. I managed to reload v3.55 but the white screen is still there for Gui-v1

Ekrano, Venus OS reinstall a few days ago, only running BatteryAggregator and Dbus-SerialBattery mods.

root@ekrano:~# cat /var/log/start-gui/* | tai64nlocal

2025-05-19 21:22:08.682831500 *** starting start-gui ***
2025-05-19 21:22:08.704818500 method return time=1747689728.704624 sender=:1.32 -> destination=:1.113 serial=3831 reply_serial=2
2025-05-19 21:22:08.704828500 int32 0
2025-05-19 21:22:08.745517500 *** headless device=0
2025-05-19 21:22:08.745818500 *** Waiting for localsettings...
2025-05-19 21:22:08.760014500 *** Localsettings is up, continuing...
2025-05-19 21:22:08.787446500 *** Starting gui, with VNC enabled)
2025-05-19 21:22:08.997637500 QVNCServer created on port 5900
2025-05-19 21:22:09.022656500 Reloading input devices: "LinuxInput:/dev/input/event0 LinuxInput:/dev/input/event1 LinuxInput:/dev/input/event2"
2025-05-19 21:22:09.028997500 "using /etc/venus for runtime features"
2025-05-19 21:22:09.029429500 "running on ekrano"
2025-05-19 21:22:09.041412500 Connecting to deprecated signal QDBusConnectionInterface::serviceOwnerChanged(QString,QString,QString)
2025-05-19 21:22:09.204997500 Creating settings
2025-05-19 21:22:09.365374500 [VeQItemExportedDbusServices] Registered service "debug.victronenergy.gui"
2025-05-19 21:22:09.819838500 language is "en"
2025-05-19 21:22:09.825840500 accessLevelChanged: 2
2025-05-19 21:22:09.825967500 setAccessLevel: 2
2025-05-19 21:22:09.856681500 LocalThemeDaemonClient: Looking for assets in "/opt/victronenergy/themes/ccgx"
2025-05-19 21:22:09.857130500 Screen: 1024x600 150x90mm 173x169dpi
2025-05-19 21:22:10.035929500 TimeZone::valueChanged: "Europe/London"
2025-05-19 21:22:10.036144500 ScreenSaver::disable
2025-05-19 21:22:10.036186500 ScreenSaver::screenOn
2025-05-19 21:22:10.036612500 ScreenSaver::dbusDisplayOffTimeChanged: 0
2025-05-19 21:22:10.036726500 ScreenSaver::enable
2025-05-19 21:22:10.036761500 ScreenSaver::screenOn
2025-05-19 21:22:12.717440500 file:///opt/victronenergy/gui/qml/main.qml:12:15: Type PageMain unavailable
2025-05-19 21:22:12.717451500 initialPage: PageMain {}
2025-05-19 21:22:12.717454500 ^
2025-05-19 21:22:12.718433500 file:///opt/victronenergy/gui/qml/PageMain.qml:40:26: Type PageSettings unavailable
2025-05-19 21:22:12.718442500 subpage: Component { PageSettings {} }
2025-05-19 21:22:12.718444500 ^
2025-05-19 21:22:12.719088500 file:///opt/victronenergy/gui/qml/PageSettings.qml:193:25: Type PageSettingsPackageManager unavailable
2025-05-19 21:22:12.719095500 subpage: Component { PageSettingsPackageManager {} }
2025-05-19 21:22:12.719098500 ^
2025-05-19 21:22:12.719609500 file:///opt/victronenergy/gui/qml/PageSettingsPackageManager.qml:3:1: module "QtQuick" version 2.0 is not installed
2025-05-19 21:22:12.719615500 import QtQuick 2
2025-05-19 21:22:12.719617500 ^

That's not the whole log, but looks like packagemanager unavailable during the initial white screen.

[Albarge]

This also happened when I tested V3.60~49 with GUI Mods, Battery Aggregator and Dbus-Serial.

That time and this time I used a tip from Mr Manuel to clear the white screen by running this command:

`rm -rf /data/apps/overlay-fs/data/gui/upper/qml

reboot`

But why is this happening, are there any logs that are useful to check, or do we need to wait until v3.6x is properly released and packagemanger updated?

[kwindrem]

The error in the gui log is that QtQuick 2 is not loaded.

~49 is a pretty old beta and something I can't test because it no longer exists

I can't speak to Mr Manuel's suggestion.

Things do work with v3.55

SetupHelper does modify PageMain via patching, but also replaces QtQuick 1.1 with QtQuick for firmware greater than v3.60~18 which is when Victron made that switch.

It would be interesting to see what is in the PackageManager log because that modification is logged.

I would do a manual uninstall of SetupHelper:

/data/SetupHelper/setup uninstall

Then do a SetupHelper blind install with the most recent version if you aren't already running it.

If you have white screens without SetupHelper installed, then do a firmware update to the latest release or the latest beta. Don't use the backup firmware selection because those may already include corrupted files.

[Albarge]

Yeah v3.55 fresh installs work, but testing the later v3.60x beta's with SetupHelper so far gives me a white screen in gui-v1 that persists even when rebooting back to v3.55, so maybe some part of the beta is not being removed when loading back to the stable version? - Qt / Qml files related?

The PackageManager log:

2025-05-19 21:20:31.596601500 *** CCGX booted (0) ***
2025-05-19 21:20:39.695966500 WARNING:>>>> PackageManager v8.33 starting
2025-05-19 21:20:50.175077500 WARNING:starting boot-time reinstall
2025-05-19 21:20:52.162759500 WARNING:boot-time reinstall complete
2025-05-19 21:20:52.247720500 WARNING:checking SetupHelper
2025-05-19 21:20:53.766145500 SetupHelper/setup: --- starting setup script v8.33 action: CHECK
2025-05-19 21:20:55.168217500 WARNING:checking BatteryAggregator
2025-05-19 21:20:57.022237500 BatteryAggregator/setup: --- starting setup script v3.33 action: CHECK
2025-05-19 22:23:07.125387500 SetupHelper/reinstallMods: reinstallMods starting
2025-05-19 22:23:07.165160500 SetupHelper/reinstallMods: reinstallMods finished
2025-05-19 22:23:09.747063500 *** CCGX booted (0) ***
2025-05-19 22:23:18.485312500 WARNING:>>>> PackageManager v8.33 starting
2025-05-19 22:23:29.832145500 WARNING:starting boot-time reinstall
2025-05-19 22:23:31.787486500 WARNING:boot-time reinstall complete
2025-05-19 22:23:31.804636500 WARNING:checking SetupHelper
2025-05-19 22:23:33.559391500 SetupHelper/setup: --- starting setup script v8.33 action: CHECK
2025-05-19 22:23:34.944507500 WARNING:checking BatteryAggregator
2025-05-19 22:23:36.559046500 BatteryAggregator/setup: --- starting setup script v3.33 action: CHECK
2025-05-19 22:38:35.296302500 WARNING:stopping threads
2025-05-19 22:38:35.383155500 WARNING:shutting down com.victronenergy.packageManager dbus service
2025-05-19 22:38:54.089172500 SetupHelper/reinstallMods: reinstallMods starting
2025-05-19 22:38:54.299635500 SetupHelper/reinstallMods: remounting read-write root and resizing - 61 MB now available
2025-05-19 22:38:54.320468500 SetupHelper/reinstallMods: installing PackageManager service - PackageManager will reinstall all packages
2025-05-19 22:38:54.328376500 SetupHelper/reinstallMods: installing PackageManager service
2025-05-19 22:38:54.364611500 SetupHelper/reinstallMods: services manager (svscan) not yet up - PackageManager should start automatically later
2025-05-19 22:38:54.375270500 SetupHelper/reinstallMods: reinstallMods finished
2025-05-19 22:38:55.701051500 *** CCGX booted (0) ***
2025-05-19 22:39:01.398366500 WARNING:>>>> PackageManager starting
2025-05-19 22:39:09.225670500 WARNING:starting boot-time reinstall
2025-05-19 22:39:09.253542500 WARNING:installing SetupHelper
2025-05-19 22:39:10.613521500 SetupHelper/setup: --- starting setup script v8.33 action: INSTALL
2025-05-19 22:39:11.192430500 WARNING:boot-time reinstall complete
2025-05-19 22:39:11.942726500 SetupHelper/setup: installing files
2025-05-19 22:39:14.235787500 SetupHelper/setup: installing services
2025-05-19 22:39:14.755324500 SetupHelper/setup: restarting PackageManager logger
2025-05-19 22:39:15.030599500 WARNING:SetupHelper install GUI restart pending
2025-05-19 22:39:15.030614500 WARNING:installing BatteryAggregator
2025-05-19 22:39:16.398292500 BatteryAggregator/setup: --- starting setup script v3.33 action: INSTALL
2025-05-19 22:39:17.524089500 BatteryAggregator/setup: ++ Installing Battery Aggregator service
2025-05-19 22:39:35.152676500 BatteryAggregator/setup: ++ Install Python library velib_python (master) from https://github.com/pulquero/velib_python into /data/BatteryAggregator/ext
2025-05-19 22:39:36.617687500 BatteryAggregator/setup: installing BatteryAggregator service
2025-05-19 22:39:42.084458500 BatteryAggregator/setup: service BatteryAggregator running
2025-05-19 22:39:42.180521500 BatteryAggregator/setup: complete - no errors
2025-05-19 22:39:43.268686500 WARNING:stopping threads
2025-05-19 22:39:43.275566500 WARNING:shutting down com.victronenergy.packageManager dbus service
2025-05-19 22:39:43.337479500 WARNING:finishing up in packageManagerEnd.sh
2025-05-19 22:39:43.388111500 WARNING:>>>> PackageManager exiting
2025-05-19 22:39:43.782561500 SetupHelper/packageManagerEnd.sh: starting packageManagerEnd.sh
2025-05-19 22:39:43.811099500 SetupHelper/packageManagerEnd.sh: >>>> restarting GUI and Package Manager
2025-05-19 22:39:43.853005500 SetupHelper/packageManagerEnd.sh: end packageManagerEnd.sh
2025-05-19 22:39:47.033196500 WARNING:>>>> PackageManager v8.33 starting
2025-05-19 22:39:49.160999500 WARNING:checking SetupHelper
2025-05-19 22:39:50.429538500 SetupHelper/setup: --- starting setup script v8.33 action: CHECK
2025-05-19 22:39:51.297171500 WARNING:checking BatteryAggregator
2025-05-19 22:39:52.540431500 BatteryAggregator/setup: --- starting setup script v3.33 action: CHECK

[kwindrem]

Nothing of interest in the PackageManager log.

I am not seeing any white screens but don't run the packages you do. I did try installing BatteryAggregator and did not get a white screen. I don't have access to the other package.

I'd start by uninstalling the two packages. If you still get a white screen, try reinstalling SetupHelper.

Then reinstall the packages one at a time.

[morphias2004]

Same issue on an Ekrano after going to FW 3.66.

Uninstalling SetupHelper and Pack Manager and doing a clean install results in the same white screen after a reboot.

As long as I don't reboot, I don't get the white screen.

If I uninstall just SetupHelpder, the white screen goes away.

I am only using GUIMods and the Shutdown Monitor package.

These are the the logs and commands:

root@ekrano:/data# /data/SetupHelper/setup uninstall
--- starting setup script v5.18
completed
root@ekrano:/data# /data/SetupHelper/setup
--- starting setup script v9.1 action: NONE

messages are NOT written to log file - only to console

patching QtQuick 1.1 to QtQuick 2 in all .qml replacements

Available actions:
Install and activate (i)
Reinstall (r) based on options provided at last install
Uninstall (u) and restores all files to stock
Quit (q) without further action
Display log (l) outputs the last 100 lines of the log

Choose an action from the list above: i
installing files
installing services
installing PackageManager service
waiting for PackageManager service to start
PackageManager logger running
PackageManager service is running
Restart the GUI now (y) or issue a do it manually later (n): y
restarting GUI V1 (/service/start-gui)
complete - no errors
root@ekrano:/data#
Broadcast message from root@ekrano (console) (Sat Nov 8 00:36:09 2025):

The system is going down for reboot NOW!
login as: root
root@10.27.216.47's password:
Last login: Sat Nov 8 00:23:10 2025 from 10.27.216.182
root@ekrano:# /data/SetupHelper/setup uninstall
--- starting setup script v5.18
removing PackageManager service
removing SetupHelper/setup from reinstallScriptsList
Restart the GUI now (y) or issue a do it manually later (n): y
restarting GUI ...
root@ekrano:# /data/SetupHelper/setup
--- starting setup script v5.18

This package provides support functions and utilities for Venus modification packages
Packages are automatically reinstalled following a Venus OS update
All actions are controlled via /Settings/PackageMonitor in the GUI
Packages may be automatically updated from GitHub or a USB stick
Previously uninstalled packages can also be downloaded an installed

Available actions:
Install and activate (i)
Reinstall (r) based on options provided at last install
Uninstall (u) and restores all files to stock
Quit (q) without further action
Display setup log (s) outputs the last 100 lines of the log

Choose an action from the list above: s
2025-11-08 00:36:37.646192500 blind install pre-hook.sh: starting
2025-11-08 00:36:37.693315500 blind install pre-hook.sh: backing up rcS.local
2025-11-08 00:36:37.706407500 blind install pre-hook.sh: completed - will do install
2025-11-08 00:36:37.760524500 blind install post-hook.sh: starting
2025-11-08 00:36:37.767822500 blind install post-hook.sh: running blindInstall.sh
2025-11-08 00:36:37.775785500 blind install post-hook.sh: completed
2025-11-08 00:36:37.845829500 blindInstall/blindInstall.sh: starting
2025-11-08 00:36:41.492735500 blindInstall/blindInstall.sh: waiting for dBus settings
2025-11-08 00:36:47.254675500 blindInstall/blindInstall.sh: removing previous SetupHelper
2025-11-08 00:36:47.474413500 blindInstall/blindInstall.sh: moving SetupHelper archive into position
2025-11-08 00:36:47.509498500 blindInstall/blindInstall.sh: restoring rcS.local
2025-11-08 00:36:47.554146500 blindInstall/blindInstall.sh: installing SetupHelper
2025-11-08 00:36:48.529411500 SetupHelper/setup: --- starting setup script v5.18
2025-11-08 00:36:50.938535500 SetupHelper/setup: restarting PackageManager service
2025-11-08 00:36:51.039509500 SetupHelper/setup: restarting PackageManager logger
2025-11-08 00:36:51.483846500 SetupHelper/setup: adding SetupHelper/setup to reinstallScriptsList
2025-11-08 00:36:51.570998500 SetupHelper/setup: completed - restarting GUI
2025-11-08 00:36:51.605953500 blindInstall/blindInstall.sh: completed
2025-11-08 00:38:36.026592500 SetupHelper/setup: --- starting setup script v5.18
2025-11-08 00:38:36.390791500 SetupHelper/setup: removing PackageManager service
2025-11-08 00:38:36.481122500 SetupHelper/setup: removing SetupHelper/setup from reinstallScriptsList
2025-11-08 00:39:16.977435500 SetupHelper/setup: --- starting setup script v5.18
Choose an action from the list above: i
installing PackageManager service
waiting for PackageManager service to start
waiting for PackageManager service to start
service PackageManager running
adding SetupHelper/setup to reinstallScriptsList
Restart the GUI now (y) or issue a do it manually later (n): y
restarting GUI ...
root@ekrano:# /data/SetupHelper/setup uninstall
--- starting setup script v5.18
removing PackageManager service
removing SetupHelper/setup from reinstallScriptsList
Restart the GUI now (y) or issue a do it manually later (n): n
GUI must be restarted to activate components
root@ekrano:# /data/SetupHelper/setup
--- starting setup script v5.18

This package provides support functions and utilities for Venus modification packages
Packages are automatically reinstalled following a Venus OS update
All actions are controlled via /Settings/PackageMonitor in the GUI
Packages may be automatically updated from GitHub or a USB stick
Previously uninstalled packages can also be downloaded an installed

Available actions:
Install and activate (i)
Reinstall (r) based on options provided at last install
Uninstall (u) and restores all files to stock
Quit (q) without further action
Display setup log (s) outputs the last 100 lines of the log

Choose an action from the list above: s
2025-11-08 00:36:37.646192500 blind install pre-hook.sh: starting
2025-11-08 00:36:37.693315500 blind install pre-hook.sh: backing up rcS.local
2025-11-08 00:36:37.706407500 blind install pre-hook.sh: completed - will do install
2025-11-08 00:36:37.760524500 blind install post-hook.sh: starting
2025-11-08 00:36:37.767822500 blind install post-hook.sh: running blindInstall.sh
2025-11-08 00:36:37.775785500 blind install post-hook.sh: completed
2025-11-08 00:36:37.845829500 blindInstall/blindInstall.sh: starting
2025-11-08 00:36:41.492735500 blindInstall/blindInstall.sh: waiting for dBus settings
2025-11-08 00:36:47.254675500 blindInstall/blindInstall.sh: removing previous SetupHelper
2025-11-08 00:36:47.474413500 blindInstall/blindInstall.sh: moving SetupHelper archive into position
2025-11-08 00:36:47.509498500 blindInstall/blindInstall.sh: restoring rcS.local
2025-11-08 00:36:47.554146500 blindInstall/blindInstall.sh: installing SetupHelper
2025-11-08 00:36:48.529411500 SetupHelper/setup: --- starting setup script v5.18
2025-11-08 00:36:50.938535500 SetupHelper/setup: restarting PackageManager service
2025-11-08 00:36:51.039509500 SetupHelper/setup: restarting PackageManager logger
2025-11-08 00:36:51.483846500 SetupHelper/setup: adding SetupHelper/setup to reinstallScriptsList
2025-11-08 00:36:51.570998500 SetupHelper/setup: completed - restarting GUI
2025-11-08 00:36:51.605953500 blindInstall/blindInstall.sh: completed
2025-11-08 00:38:36.026592500 SetupHelper/setup: --- starting setup script v5.18
2025-11-08 00:38:36.390791500 SetupHelper/setup: removing PackageManager service
2025-11-08 00:38:36.481122500 SetupHelper/setup: removing SetupHelper/setup from reinstallScriptsList
2025-11-08 00:39:16.977435500 SetupHelper/setup: --- starting setup script v5.18
2025-11-08 00:39:39.441624500 SetupHelper/setup: installing PackageManager service
2025-11-08 00:39:41.512652500 SetupHelper/setup: service PackageManager running
2025-11-08 00:39:41.587288500 SetupHelper/setup: adding SetupHelper/setup to reinstallScriptsList
2025-11-08 00:40:00.928993500 SetupHelper/setup: --- starting setup script v5.18
2025-11-08 00:40:01.302444500 SetupHelper/setup: removing PackageManager service
2025-11-08 00:40:01.389515500 SetupHelper/setup: removing SetupHelper/setup from reinstallScriptsList
2025-11-08 00:40:10.875395500 SetupHelper/setup: --- starting setup script v5.18
Choose an action from the list above:

[kwindrem]

I am not seeing any issues with v3.66 and there is nothing in the logs you sent indicating a problem.

But I see you are using a VERY old version of SetupHelper. You are on v5.18 and it's currently v9.1

What I suggest is that you uninstall all packages then reinstall the firmware. Switch to the backup firmware then do an on-line update to the latest release or beta version as appropriate for your system. After that, do a SetupHelper blind install using the latest version. Following that, you can use PackageManager to update the other packages to their latest version.

[morphias2004]

I am not seeing any issues with v3.66 and there is nothing in the logs you sent indicating a problem.

But I see you are using a VERY old version of SetupHelper. You are on v5.18 and it's currently v9.1

What I suggest is that you uninstall all packages then reinstall the firmware. Switch to the backup firmware then do an on-line update to the latest release or beta version as appropriate for your system. After that, do a SetupHelper blind install using the latest version. Following that, you can use PackageManager to update the other packages to their latest version.

I ran a command line uninstall of SetupHelper, deleted the folder and manually downloaded and installed 9.1 and had the same issue.

The same day, I did this on a Cerbo GX and the Ekrano. The Cerbo GX was fine, but the Ekrano is not. Both are on SetupHelper 9.1 and GUIMods 10.97.

[kwindrem]

To be sure there is nothing left over from previous installs, you need to reinstall the Venus OS firmware as described in my previous email (and also in the SetupHelper ReadMe). Also, please make sure other third-party modifications are uninstalled BEFORE you do the firmware reinstall.

I'm not aware of any GUI code differences between Ekrano and Cerbo that would account for the differences.

If after a firmware reinstall you still have issues, please zip up the GUI log file: /data/log/start-gui/current and post it here.