Install in server and no install page when I get http://server Ip/install in browser

[zj1451729260-commits]

Self Checks

• I have searched for existing issues search for existing issues, including closed ones.
• I confirm that I am using English to submit this report (我已阅读并同意 Language Policy).
• [FOR CHINESE USERS] 请务必使用英文提交 Issue，否则会被关闭。谢谢！:)
• Please do not modify this template :) and fill in all the required fields.

1. Is this request related to a challenge you're experiencing? Tell me about your story.

I install dify in server by docker，the version is release/1.12.1, I can not get install page in browser when I get http://server Ip/install in browser , the url http://server Ip/console/api/setup response is {"step":"not_started","setup_at":null}

2. Additional context or comments

No response

[dosubot[bot]]

Hi @zj1451729260-commits! I'm Dosu and I’m helping the dify team.

This is a common issue with Docker deployments. The blank install page with {"step":"not_started"} response typically indicates environment variable misconfiguration in your .env file.

The most likely cause is that CONSOLE_API_URL and/or FILES_URL are set to Docker-internal addresses (like http://api:5001) which your browser cannot reach.

To fix this, check your .env file and ensure:

• CONSOLE_API_URL is set to your external URL (e.g., http://192.168.2.181)
• FILES_URL is also set to your external URL
• Keep INTERNAL_FILES_URL as http://api:5001 for internal Docker communication

After updating the .env file, restart the containers:

docker compose down && docker compose up -d

You can also check your browser's developer console (Network tab) for any failed requests to /setup or /init endpoints that might reveal additional errors.

See this issue for more details on this common configuration problem.

To reply, just mention @dosu.

---

Share context across your team and agents. Try Dosu.