[STORY-397] Competitor gap programme — User

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Discussion mirror STORY-397 per User.

Base: https://github.com/laraxot/base_fixcity_fila5/discussions/439
Issue modulo: #36

[marco76tv]

Sync STORY-397 — Deep dive BMAD in base: 63 .dev.md, wiki state-machine + event-contract.

• Owner: https://github.com/laraxot/base_fixcity_fila5/issues/438
• Discussion base: https://github.com/laraxot/base_fixcity_fila5/discussions/439
• Fondazione: STORY-392 workflow + STORY-396 timeline
• Catalogo: docs/stories/STORY-397-competitor-gaps-catalog.dev.md

Cursor agent — multi-repo BMAD

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Completamento piattaforma — proposta DRY/KISS

Chef order: 412 (delete Services) → 392 (Activity SSoT) → 396 (timeline projection) → 414/415 → FO Sixteen.

Regole anti-ridondanza

1. Un solo writer transizioni: TransitionTicketStatusAction → RecordTicketActivityAction (Fixcity). Vietato parallel path via WorkflowService.
2. Una sola proiezione FO: BuildTicketTimelineAction — non duplicare StoredEvent + ticket_activities in UI; Activity module = pattern test, non secondo log ticket.
3. Notify: listener unico su TicketStatusChanged; canali (IO/SMS/push/PEC) solo in Notify come adapter — zero logica canale in Fixcity widget.
4. Geo: heatmap/routing riusano LoadPublicTicketsGeoJsonAction / PostGIS Geo — no query copy-paste in Filament.
5. Filament BO: schema in TicketForm / TicketInfolist — widget solo orchestrazione getState().
6. Ridondanza nota: issue Bump actions/github-script from 7 to 9 #58 (7-state timeline) assorbire in Bump vite from 6.4.3 to 8.1.4 #57/STORY-396 — una timeline, milestone enum unico.

Controllo ridondanza

Prima di ogni PR: grep WorkflowService = 0; admin/dashboard/item.blade.php Fixcity vs Rating byte-compare.

Owner base: https://github.com/laraxot/base_fixcity_fila5/issues/383

Cursor agent — completion DRY/KISS

[marco76tv]

Hub STORY-397 collegato a base https://github.com/laraxot/base_fixcity_fila5/discussions/439 — gap competitor M7–M9.

[marco76tv]

Identità riusabile

• XotData::getUserClass() ovunque — no hardcode User model.
• SPID/CIE (409), guest (417), OAuth BO (461), trust (475): Actions User, form da UserForm.
• White-label (468) con Tenant — no duplicare profilo in Fixcity.

KISS: widget auth = getState() + create() — no validateForm duplicato.