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1 change: 1 addition & 0 deletions ci/vale/dictionary.txt
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Expand Up @@ -1186,6 +1186,7 @@ shortname
shoutcast
sidekiq
sievers
signup
sintra
sitename
slackpkg
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Expand Up @@ -25,7 +25,7 @@ external_resources:
Terraform allows you to represent Infrastructure as Code (IaC). You can use it to manage infrastructure, speed up deployments, and share your infrastructure's configuration files within a team. In this guide you will use Terraform to create a NodeBalancer that distributes traffic between two Linodes.

{{< caution >}}
The configurations and commands used in this guide will result in multiple billable resources being added to your account. Be sure to monitor your account closely in the Linode Manager to avoid unwanted charges. See the [Billings and Payments](/docs/platform/billing-and-support/billing-and-payments-new-manager/) guide for more details.
The configurations and commands used in this guide will result in multiple billable resources being added to your account. Be sure to monitor your account closely in the Linode Cloud Manager to avoid unwanted charges. See the [Billings and Payments](/docs/platform/billing-and-support/billing-and-payments-new-manager/) guide for more details.

If you would like to stop billing for the resources created in this guide, [remove them](#optional-remove-the-nodebalancer-resources) when you have finished your work.
{{< /caution >}}
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8 changes: 4 additions & 4 deletions docs/getting-started-new-manager/index.md
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Expand Up @@ -36,7 +36,7 @@ From there you'll set up a Linux distribution, boot your Linode, and perform som

If you haven't already signed up for a Linode account, start here.

1. Create a new account at the [Sign Up page](https://manager.linode.com/signup).
1. Create a new account at the [signup page](https://login.linode.com/signup).

1. Sign in and enter your billing and account information. Most accounts are activated instantly, but some require manual review prior to activation. If your account is not immediately activated, you will receive an email with additional instructions.

Expand Down Expand Up @@ -95,9 +95,9 @@ Communicating with your Linode is usually done using the secure shell (SSH) prot

Your Linode has a unique IP address that identifies it to other devices and users on the internet.

1. Click the **Linodes** menu item in the [Cloud Manager's](https://cloud.linode.com/) left hand navigation.
1. Click the **Linodes** link in the sidebar of the [Cloud Manager](https://cloud.linode.com/).

1. Find your Linode, click on it's name and navigate to *Networking*.
1. Find your Linode, click on it's name and navigate to the *Networking* tab.

1. Your IPv4 and IPv6 addresses appear under the *IPv4* and *IPv6* sections.

Expand Down Expand Up @@ -335,4 +335,4 @@ Thu Feb 16 12:17:52 EST 2018
Now that you've learned the basics of using the Cloud Manager and working with your Linode, secure it and your Linode account from unauthorized access. See the following guides to begin:

* [Securing Your Server](/docs/security/securing-your-server/)
* [Linode Manager Security Controls](/docs/security/linode-manager-security-controls/)
* [Linode Manager Security Controls](/docs/security/linode-manager-security-controls-new-manager/)
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Expand Up @@ -20,7 +20,7 @@ hiddenguide: true

## Create a Linode Using the Linode API

The Linode API allows you to automate any task that can be performed by the Linode Manager, such as creating Linodes, managing IP addresses and DNS, and opening support tickets.
The Linode API allows you to automate any task that can be performed by the Cloud Manager, such as creating Linodes, managing IP addresses and DNS, and opening support tickets.

For example, this command creates a new 2GB Linode, deploys a Debian 9 image, and boots the system:

Expand All @@ -34,25 +34,29 @@ This guide will help you get set up to run this example. Note that if you run th

Only authorized users can add Linodes and make changes to your account, and each request must be authenticated with an access token.

The easiest way to get a token is through the [early access Linode Manager](https://cloud.linode.com).
The easiest way to get a token is through the [Cloud Manager](https://cloud.linode.com).

{{< note >}}
If you are building an application which will need to authenticate multiple users (for example, a custom interface to Linode's infrastructure for your organization), you can set up an [OAuth authentication flow](https://developers.linode.com/v4/access) to generate tokens for each user.
{{< /note >}}

### Create an API Token

1. Log in to the Manager and select the **API Tokens** tab from the **My Profile** menu:
1. Log in to the Cloud Manager.

1. Click on your username at the top of the screen and select **My Profile**.

![Select My Profile.](get-started-with-linode-api-select-my-profile.png "Select My Profile.")

1. Select the **API Tokens** tab:

![Select API Tokens tab in My Profile Settings.](get-started-with-linode-api-my-profile-small.png "Select the API Tokens tab in My Profile Settings.")

2. Click on **Add a Personal Access Token** and choose the access rights you want users authenticated with the new token to have. Privileges are cascading, so a token with *Create* access will also have *Modify* and *View* access.
1. Click on **Add a Personal Access Token** and choose the access rights you want users authenticated with the new token to have.

![Add a Personal Access Token](get-started-with-linode-api-new-token.png "Add a Personal Access Token")

When you have finished, click **Submit** to generate an API token string. Copy the token and save it in a secure location. **You will not be able to view the token through the Manager after closing the popup.**
When you have finished, click **Submit** to generate an API token string. Copy the token and save it in a secure location. **You will not be able to view the token through the Cloud Manager after closing the popup.**

### Authenticate Requests

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Expand Up @@ -74,10 +74,10 @@ Due to the [impending exhaustion of the IPv4 address space](http://en.wikipedia.

To view your current balance, follow the steps below. This shows you the sum of all Linode services used so far in the month, down to the hour.

1. Log in to the [Linode Manager](http://cloud.linode.com).
2. Select **Account**.
3. Select **Account & Billing**.
4. Under **Billing Information**, expand the **Make a Payment** section. There you can see the **Current Balance**:
1. Log in to the [Linode Cloud Manager](http://cloud.linode.com).
1. Select **Account** from the sidebar links.
1. Select **Account & Billing**.
1. Under **Billing Information**, expand the **Make a Payment** panel. There you can see the **Current Balance**:

[![This customer has a $0 outstanding balance](billing-current-balance-small.png "This customer has a $0 outstanding balance.")](billing-current-balance.png)

Expand All @@ -91,7 +91,7 @@ What does a mid-month bill mean? Your existing active services will stay active.

## If My Linode is Powered Off, Will I Be Billed?

**If your Linode is powered off you will still be billed for it.** Linode maintains your saved data and reserves your ability to use other resources like RAM and network capacity, even when your Linode is powered off. You will also be billed for any other active Linode service, such as Longview Pro or extra IP's.
**If your Linode is powered off you will still be billed for it.** Linode maintains your saved data and reserves your ability to use other resources like RAM and network capacity, even when your Linode is powered off. You will also be billed for any other active Linode service, such as Longview Pro or extra IP addresses.

If you want to stop being billed for a particular Linode service, you need to [remove](#removing-services) it from your account entirely.

Expand All @@ -111,49 +111,49 @@ If you overpay, credit will be applied to your account; this allows you to prepa

## Making a Payment

You can use the Linode Manager to pay an outstanding balance or prepay for Linode services. Here's how:
You can use the Cloud Manager to pay an outstanding balance or prepay for Linode services. Here's how:

1. Log in to the [Linode Manager](http://cloud.linode.com).
2. Select **Account**.
3. Select **Account & Billing**.
4. Expand the **Make a Payment** box.
5. Enter the amount of money you would like to pay in the **Amount to Charge** field.
6. Enter the CVV number on the back of your credit card in the **CVV** field.
7. Click **Confirm Payment**.
1. Log in to the [Linode Cloud Manager](http://cloud.linode.com).
1. Select **Account** from the sidebar links.
1. Select **Account & Billing**.
1. Expand the **Make a Payment** panel.
1. Enter the amount of money you would like to pay in the **Amount to Charge** field.
1. Enter the CVV number on the back of your credit card in the **CVV** field.
1. Click **Confirm Payment**.

The payment may take a few minutes to be applied to your account.

## Accessing Billing History

All of your billing history is stored in the Linode Manager. Here's how to access it:
All of your billing history is stored in the Cloud Manager. Here's how to access it:

1. Log in to the [Linode Manager](http://cloud.linode.com).
2. Select **Account**.
3. Select **Account & Billing**.
4. Expand the **Recent Invoices** and **Recent Payments** boxes.
1. Log in to the [Linode Cloud Manager](http://cloud.linode.com).
1. Select **Account** from the sidebar links.
1. Select **Account & Billing**.
1. Expand the **Recent Invoices** and **Recent Payments** panels.

Select an invoice to view the charges for a particular month. <!-- You can also download invoices in PDF format. -->

## Referral Credits

You can receive service credit by referring new users to Linode. When you refer someone who maintains at least one active Linode for 90 days, your account will be issued a $20 service credit. Here's how to find your account referral code and URL:

1. Log in to the [Linode Manager](http://cloud.linode.com).
2. Select the **My Profile** link by clicking on your username at the top of the page.
3. Select the **Referrals** tab.
4. The referral code and URL are listed under the **Referrals** section. You can provide the code to friends and use the URL on your website to generate referrals.
1. Log in to the [Linode Cloud Manager](http://cloud.linode.com).
1. Select the **My Profile** link by clicking on your username at the top of the page.
1. Select the **Referrals** tab.
1. The referral code and URL are listed under the **Referrals** section. You can provide the code to friends and use the URL on your website to generate referrals.

Referral service credits must be used to purchase Linode services, and cannot be refunded as cash.

## Updating Credit Card Information

Keep your credit card information up to date to prevent service interruptions. Here's how:

1. Log in to the [Linode Manager](http://cloud.linode.com).
2. Select **Account**.
3. Select **Account & Billing**.
4. Expand the **Update Credit Card** box and enter your credit card number and the card's expiration date.
5. Click **Save**.
1. Log in to the [Linode Cloud Manager](http://cloud.linode.com).
1. Select **Account** from the sidebar links.
1. Select **Account & Billing**.
1. Expand the **Update Credit Card** box and enter your credit card number and the card's expiration date.
1. Click **Save**.

Your credit card information will be updated.

Expand All @@ -167,27 +167,27 @@ If you have an outstanding balance, you will need to make a manual payment to br

Our services are provided without a contract, so you're free to remove services from your account at any time. Here's how:

1. Log in to the [Linode Manager](http://cloud.linode.com).
2. To remove a Linode from your account, select **Linodes**. From the Linode's menu select **Settings**. Expand the **Delete Linode** box and click **Delete**.
3. To remove a NodeBalancer from your account, select **NodeBalancers**. Open the menu of the NodeBalancer you would like to remove, then select **Remove**.
4. To remove the Linode Backup Service, select **Linodes**. Select the corresponding Linode. Under the **Backups** tab click the **Cancel Backups** button at the bottom of the page.
1. Log in to the [Linode Cloud Manager](http://cloud.linode.com).
1. To remove a Linode from your account, select **Linodes** from the sidebar links. Select the Linode you would like to remove, then select the **Settings** tab. Expand the **Delete Linode** panel and click **Delete**.
1. To remove a NodeBalancer from your account, select **NodeBalancers** from the sidebar links. Open the menu of the NodeBalancer you would like to remove, then select **Remove**.
1. To remove the Linode Backup Service, select **Linodes** from the sidebar links. Select the corresponding Linode. Under the **Backups** tab click the **Cancel Backups** button at the bottom of the page.


## Canceling Your Account

You can cancel your account and receive a refund. Here's how:

1. Log in to the [Legacy Linode Manager](http://manager.linode.com).
2. Click the **Accounts** link.
3. At the bottom of the page, select the **Cancel this Account** link. The cancel account webpage appears.
4. If you have a prepaid service credit on your account at the time of cancellation, you are entitled to a refund, minus a $5 processing fee. To request a refund, enter a note in the text field. Note that credits from sources other than prepaying cannot be refunded.
5. Select the confirmation checkbox.
6. Click the **Cancel this Account Immediately** checkbox.
1. Log in to the [Classic Linode Manager](http://manager.linode.com).
1. Click the **Accounts** link.
1. At the bottom of the page, select the **Cancel this Account** link. The cancel account webpage appears.
1. If you have a prepaid service credit on your account at the time of cancellation, you are entitled to a refund, minus a $5 processing fee. To request a refund, enter a note in the text field. Note that credits from sources other than prepaying cannot be refunded.
1. Select the confirmation checkbox.
1. Click the **Cancel this Account Immediately** checkbox.

Your account will be canceled and all of your services will be deactivated.

{{< note >}}
You do not have to cancel your account to prevent recurring charges. Instead, you can remove all Linodes and services from your account via the **Linodes** tab in the Linode Manager. This will allow you to retain your Linode account. If you use Longview with non-Linode services, or want to keep your account name and history, you may find this to be a useful option. See the [Removing Services](#removing-services) section for more information.
You do not have to cancel your account to prevent recurring charges. Instead, you can remove all Linodes and services from your account via the **Linodes** tab in the Cloud Manager. This will allow you to retain your Linode account. If you use Longview with non-Linode services, or want to keep your account name and history, you may find this to be a useful option. See the [Removing Services](#removing-services) section for more information.
{{< /note >}}

## Prepaid Billing
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32 changes: 20 additions & 12 deletions docs/platform/billing-and-support/support-new-manager/index.md
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Expand Up @@ -26,7 +26,15 @@ Linode provides community spaces, an AI-powered assistant, libraries of referenc

![Linode Community Site](community-site-header.png "Linode Community Site")

- **Linode Support Bot:** The Linode Support Bot can answer a number of technical, billing, and account management questions, and it learns new answers every day. If the Linode Support Bot does not know an answer, it can create a support ticket for you. This feature is available from the Linode Cloud Manager by clicking navigating to the **Get Help**, and then selecting **Linode Support Bot**. After clicking this link, a chat panel will slide in from the right side of the page:
- **Linode Support Bot:** The Linode Support Bot can answer a number of technical, billing, and account management questions, and it learns new answers every day. If the Linode Support Bot does not know an answer, it can create a support ticket for you.

This feature is available from the Linode Cloud Manager:

1. Click **Get Help** in the sidebar links.

1. Select **Linode Support Bot**.

1. After clicking this link, a chat panel will slide in from the right side of the page:

![Accessing the Linode Support Bot from the Manager](linode-support-bot.gif "Accessing the Linode Support Bot from the Manager")

Expand All @@ -46,25 +54,25 @@ As declared in Linode's [Terms of Service](https://www.linode.com/tos), the Lino

Linode provides support related to the physical operation of your Linode virtual servers, such as: ensuring that your network traffic is properly routed to and from your Linodes' IP addresses; helping with base system performance issues that may be related to Linode's virtualization systems; and resolving potential hardware issues within Linode's infrastructure.

Linode also helps with products such as NodeBalancers and Block Storage. Additionally, Linode Support can help you use Linode software such as the Linode Manager, and can help you with understanding and paying your bill.
Linode also helps with products such as NodeBalancers and Block Storage. Additionally, Linode Support can help you use Linode software such as the Linode Cloud Manager, and can help you with understanding and paying your bill.

## Contacting Linode Support

If you are not able to solve an issue with the resources listed above, you can contact Linode Support. As a reminder, application configuration and other similar topics are outside the [scope of Linode Support](#scope-of-support). The primary method for contacting Linode Support is to open a support ticket from the Linode Manager:
If you are not able to solve an issue with the resources listed above, you can contact Linode Support. As a reminder, application configuration and other similar topics are outside the [scope of Linode Support](#scope-of-support). The primary method for contacting Linode Support is to open a support ticket from the Linode Cloud Manager:

1. Log in to the [Linode Cloud Manager](https://cloud.linode.com).
2. Select the **Get Help** from the left hand menu.
3. Under **Other Ways to Get Help** select **Customer Support**.
4. Select the **Open New Ticket** link. The **Open a Support Ticket** menu will appear.
5. From the **What is this regarding?** menu, select an product related to the issue you are reporting.
6. Enter a summary of your issue in the **Summary** field of this form.
7. Enter a description of the problem in the **Description** field. Please provide as many details as possible.
8. Optionally, you may attach a file to the ticket.
9. Click **Open Ticket**.
1. Select **Get Help** from the sidebar links.
1. Under **Other Ways to Get Help** select **Customer Support**.
1. Select the **Open New Ticket** link. The **Open a Support Ticket** menu will appear.
1. From the **What is this regarding?** menu, select an product related to the issue you are reporting.
1. Enter a summary of your issue in the **Summary** field of this form.
1. Enter a description of the problem in the **Description** field. Please provide as many details as possible.
1. Optionally, you may attach a file to the ticket.
1. Click **Open Ticket**.

The Linode Support Team will respond as soon as possible.

If you are having difficulty logging in to the Linode Manager and opening a support ticket, you can email Linode Support at <support@linode.com>. You can also call Linode 24 hours a day at **(609) 380-7100** (international) or **(855) 454-6633** (North America toll-free). If your call is diverted to voicemail, please leave a detailed message explaining your problem. Your call will be returned as quickly as possible.
If you are having difficulty logging in to the Linode Cloud Manager and opening a support ticket, you can email Linode Support at <support@linode.com>. You can also call Linode 24 hours a day at **(609) 380-7100** (international) or **(855) 454-6633** (North America toll-free). If your call is diverted to voicemail, please leave a detailed message explaining your problem. Your call will be returned as quickly as possible.

## Reporting Abuse

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