【deepin_V23_beta2】【一般】【正常】【内测反馈】【系统】用户反馈Dell Inc. Inspiron 3501 (0A25) Notebook笔记本重启停留logo耗时长，约3分钟

[kobe337]

SUMMARY | 问题概要

用户反馈Dell Inc. Inspiron 3501 (0A25) Notebook笔记本重启停留logo耗时长，约3分钟

SOFTWARE/OS VERSIONS | 软件/系统版本信息

镜像地址：https://cdimage.uniontech.com/community/releases/23-Beta/deepin-desktop-community-23-Beta-amd64.iso
内核版本：Linux n23-PC 6.1.11-amd64-desktop-hwe #23.01.00.14 SMP PREEMPT_DYNAMIC Fri May 12 14:47:29 CST 2023 x86_64 GNU/Linux
机器信息：[概况]
-------------------------------------------------
设备:                  Dell Inc. Inspiron 3501 (0A25) Notebook 
操作系统:                Deepin 23 Community Linux version 6.1.11-amd64-desktop-hwe (uos@uos-PC) (gcc (Uos 11.2.0-10) 11.2.0, GNU ld (GNU Binutils for Uos) 2.38) #23.01.00.14 SMP PREEMPT_DYNAMIC Fri May 12 14:47:29 CST 2023
处理器:                 11th Gen Intel(R) Core(TM) i5-1135G7 @ 2.40GHz (四核 / 八逻辑处理器)
主板:                  0RYXFP
内存:                  8GB(HMAA1GS6CJR6N-XN DDR4 3200 MT/s)/8GB(HMAA1GS6CJR6N-XN DDR4 3200 MT/s)
显示适配器:               TigerLake-LP GT2 [Iris Xe Graphics]
音频适配器:               Tiger Lake-LP Smart Sound Technology Audio Controller/sofhdadsp /card0
存储设备:                KBG40ZNS512G NVMe KIOXIA 512GB (512 GB)
蓝牙:                  deepin-PC
网络适配器:               RTL8111/8168/8411 PCI Express Gigabit Ethernet Controller/Wi-Fi 6 AX201
鼠标:                  Optical Mouse (Pixart Imaging Optical Mouse)/PS/2 Generic Mouse (PS/2 Generic Mouse)/DELL0A25:00 06CB:CDD6 Mouse (DELL0A25:00 06CB:CDD6 Mouse)/DELL0A25:00 06CB:CDD6 Touchpad (DELL0A25:00 06CB:CDD6 Touchpad)/DDE Cooperation Mouse (DDE Cooperation Mouse)/DDE Cooperation Touchpad (DDE Cooperation Touchpad)
键盘:                  AT Translated Set 2 keyboard (AT Translated Set 2 keyboard)/DDE Cooperation Keyboard (DDE Cooperation Keyboard)/DDE Cooperation Keyboard (DDE Cooperation Keyboard)/DDE Cooperation Keyboard (DDE Cooperation Keyboard)/DDE Cooperation Keyboard (DDE Cooperation Keyboard)/DDE Cooperation Keyboard (DDE Cooperation Keyboard)/DDE Cooperation Keyboard (DDE Cooperation Keyboard)/DDE Cooperation Keyboard (DDE Cooperation Keyboard)
显示设备:                6N3YH 156CL05 LCD Monitor(15.5 英寸 (344x194 mm))
图像设备:                Integrated_Webcam_HD (Microdia Integrated_Webcam_HD)

PRE-REQUIREMENT | 预置条件

1.进入桌面环境，打开浏览器、企业微信等应用

STEPS TO REPRODUCE | 复现步骤

1、重启系统

OBSERVED RESULT | 观察到的结果

重启系统停留在logo界面，耗时达到2～3分钟

EXPECTED RESULT | 期望的结果

可以正常重启系统，不会出现重启耗费3分钟的情况

ADDITIONAL INFORMATION | 额外补充

关联pms bug单链接：https://pms.uniontech.com/bug-view-209917.html
No response

[babyfengfjx]

@Zeno-sole 请安排分析~

[UTsweetyfish]

8月 02 09:27:22 test-PC systemd[3045]: org.deepin.dde.Application1.Manager.service: State 'final-sigterm' timed out. Killing.
8月 02 09:27:22 test-PC systemd[3045]: org.deepin.dde.Application1.Manager.service: Killing process 31015 (winedevice.exe) with signal SIGKILL.
8月 02 09:27:22 test-PC systemd[3045]: org.deepin.dde.Application1.Manager.service: Killing process 31033 (winedevice.exe) with signal SIGKILL.
8月 02 09:27:22 test-PC systemd[3045]: org.deepin.dde.Application1.Manager.service: Failed with result 'timeout'.
░░ Subject: Unit failed
░░ Defined-By: systemd
░░ Support: https://www.debian.org/support
░░ 
░░ The unit UNIT has entered the 'failed' state with result 'timeout'.
8月 02 09:27:22 test-PC systemd[3045]: Stopped DDE Application Manager service.
░░ Subject: UNIT 单元已结束停止操作
░░ Defined-By: systemd
░░ Support: https://www.debian.org/support
░░ 
░░ UNIT 单元已结束停止操作。

[UTsweetyfish]

8月 02 09:27:22 test-PC systemd[3045]: org.deepin.dde.Application1.Manager.service: State 'final-sigterm' timed out. Killing.
8月 02 09:27:22 test-PC systemd[3045]: org.deepin.dde.Application1.Manager.service: Killing process 31015 (winedevice.exe) with signal SIGKILL.
8月 02 09:27:22 test-PC systemd[3045]: org.deepin.dde.Application1.Manager.service: Killing process 31033 (winedevice.exe) with signal SIGKILL.
8月 02 09:27:22 test-PC systemd[3045]: org.deepin.dde.Application1.Manager.service: Failed with result 'timeout'.
░░ Subject: Unit failed
░░ Defined-By: systemd
░░ Support: https://www.debian.org/support
░░ 
░░ The unit UNIT has entered the 'failed' state with result 'timeout'.
8月 02 09:27:22 test-PC systemd[3045]: Stopped DDE Application Manager service.
░░ Subject: UNIT 单元已结束停止操作
░░ Defined-By: systemd
░░ Support: https://www.debian.org/support
░░ 
░░ UNIT 单元已结束停止操作。

根据手里拿到的环境，是 winedevice.exe 收到 SIGTERM 后无响应，90 秒后 systemd 发出 SIGKILL 才关闭导致的。

[UTsweetyfish]

确认与 AM 无关

test@test-PC:~$ ps -aux|grep winedevice |grep -v grep | awk '{print $2}'
7118
test@test-PC:~$ ps -aux|grep winedevice |grep -v grep | awk '{print $2}' | xargs kill -15
test@test-PC:~$ ps -aux|grep winedevice |grep -v grep | awk '{print $2}'
7118