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Removing Pro Support Bot channel + some corrections #182

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Merged
quetzalliwrites merged 1 commit into from
Sep 8, 2025
Merged

Removing Pro Support Bot channel + some corrections #182

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17 changes: 4 additions & 13 deletions src/content/docs/aws/getting-started/help-support.md
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Expand Up @@ -72,7 +72,6 @@ At the moment, we only provide support in `English`, as we are an international
| Slack community | ✅ | ✅ | ✅ | ✅ |
| GitHub Issues | ✅ | ✅ | ✅ | ✅ |
| Support email | | ✅ | ✅ | ✅ |
| Slack support bot | | ✅ | ✅ | ✅ |
| Web Application chat | | ✅ | ✅ | ✅ |
| Ticketing portal | | | | ✅ |
| Slack connect channel | | | | ✅ |
Expand Down Expand Up @@ -116,7 +115,7 @@ If you have encountered outdated documentation, please report it on our [documen

### Standard support

Standard support is available to users with an active Starter or Trial subscription.
Standard support is available to users with an active Base or Trial subscription.
This includes 1v1 support on a best-effort basis, without guaranteed response times.
However, the support team aims to respond to inquiries within 24–48 hours during [regular business hours](#support-business-hours).

Expand All @@ -139,20 +138,12 @@ While we strive to provide comprehensive support for LocalStack, there are certa

Standard support can be accessed through the following channels:

- [LocalStack Slack Bot](https://localstack.cloud/slack)
- [support@localstack.cloud](mailto:support@localstack.cloud)
- [LocalStack Web Application](https://app.localstack.cloud)

Providing detailed information upfront helps our team respond more quickly and efficiently.
After submitting, the support team will respond as soon as possible.

##### LocalStack Support Bot

To create a support ticket:

- Search for the LocalStack Pro Support in our [Slack Community](https://localstack.cloud/slack).
- Navigate to Messages and type your request.
- Include relevant details such as error logs, configuration settings, and steps to reproduce the issue.

##### LocalStack Web Application

To create a support ticket:
Expand All @@ -164,7 +155,7 @@ To create a support ticket:

### Priority support

Priority support is available for users with active Teams subscription, offering dedicated 1v1 assistance and faster response times:
Priority support is available for users with active Ultimate subscription, offering dedicated 1v1 assistance and faster response times:

- **First response**: within 24 hours
- **Follow-up responses:** within 24 hours
Expand Down Expand Up @@ -228,4 +219,4 @@ To use LocalStack's diagnostics endpoint:

:::danger
Ensure that you avoid sending the diagnostic output to public channels or forums, as it may contain sensitive information.
:::
:::