Previous subscribers can't resubscribe to list if they've unsubscribed in the past (regardless of "Update existing subscribers?" setting) #93
Description
Describe the bug
If a subscriber tries to subscribe to a list they've unsubscribed from then the FE will throw a generic "Email Address: Please fill out a valid email address" error. The 400 response on the BE from Mailchimp indicates that user "is in a compliance state due to unsubscribe, bounce, or compliance review and cannot be subscribed".
The error occurs whether or not the "Update existing subscribers?" option is checked.
Response from Mailchimp
wordpress-1 | [Tue Dec 24 19:04:44.609083 2024] [php:notice] [pid 25:tid 25] [client 172.18.0.1:55426] args, referer: http://localhost:8888/?p=8
wordpress-1 | [Tue Dec 24 19:04:44.609175 2024] [php:notice] [pid 25:tid 25] [client 172.18.0.1:55426] Array
(
[method] => PUT
[timeout] => 10
[redirection] => 5
[httpversion] => 1.1
[user-agent] => Mailchimp WordPress Plugin/http://localhost:8888
[headers] => Array
(
[Authorization] => Bearer 9cf7be3c9d2e49209d623f72adeb7b00
)
[body] => {"email_address":"maxwellgarceau+subscribeconfirmation@gmail.com","email_type":"html","merge_fields":{},"interests":{},"status":"subscribed"}
), referer: http://localhost:8888/?p=8
wordpress-1 | [Tue Dec 24 19:04:44.609186 2024] [php:notice] [pid 25:tid 25] [client 172.18.0.1:55426] url, referer: http://localhost:8888/?p=8
wordpress-1 | [Tue Dec 24 19:04:44.609190 2024] [php:notice] [pid 25:tid 25] [client 172.18.0.1:55426] https://us19.api.mailchimp.com/3.0/lists/3dc5a6c6c8/members/d4ba8092058018001923a6911cb5a04e, referer: http://localhost:8888/?p=8
⠧ wordpress-1 | [Tue Dec 24 19:04:44.853261 2024] [php:notice] [pid 25:tid 25] [client 172.18.0.1:55426] request, referer: http://localhost:8888/?p=8
wordpress-1 | [Tue Dec 24 19:04:44.853379 2024] [php:notice] [pid 25:tid 25] [client 172.18.0.1:55426] Array
(
[headers] => WpOrg\Requests\Utility\CaseInsensitiveDictionary Object
(
[data:protected] => Array
(
[content-type] => application/problem+json; charset=utf-8
[content-length] => 206
[x-spanid] => 018ea980-1ddf-fd9d-f710-1d3da1abbe17
[x-amzn-trace-id] => Root=1-676b05cc-40a99229482333653d21eb5f
[content-encoding] => gzip
[x-content-type-options] => nosniff
[link] => <https://us19.api.mailchimp.com/schema/3.0/Definitions/ProblemDetailDocument.json>; rel="describedBy"
[server] => istio-envoy
[vary] => Accept-Encoding
[x-envoy-upstream-service-time] => 104
[x-envoy-decorator-operation] => http-interposer-desired-service.mailchimp-cloud-httpinterposer-use2-prd-m2.svc.cluster.local:8090/*
[strict-transport-security] => max-age=31536000
[intuit_tid] => 1-676b05cc-40a99229482333653d21eb5f
[x-request-id] => 1-676b05cc-40a99229482333653d21eb5f
[date] => Tue, 24 Dec 2024 19:04:44 GMT
)
)
[body] => {"title":"Member In Compliance State","status":400,"detail":"maxwellgarceau+subscribeconfirmation@gmail.com is in a compliance state due to unsubscribe, bounce, or compliance review and cannot be subscribed.","instance":"43ec3596-e49c-7e87-5afb-4549081af428"}
[response] => Array
(
[code] => 400
[message] => Bad Request
)
), referer: http://localhost:8888/?p=8
wordpress-1 | [Tue Dec 24 19:04:44.853438 2024] [php:notice] [pid 25:tid 25] [client 172.18.0.1:55426] body, referer: http://localhost:8888/?p=8
wordpress-1 | [Tue Dec 24 19:04:44.853499 2024] [php:notice] [pid 25:tid 25] [client 172.18.0.1:55426] Array
(
[title] => Member In Compliance State
[status] => 400
[detail] => maxwellgarceau+subscribeconfirmation@gmail.com is in a compliance state due to unsubscribe, bounce, or compliance review and cannot be subscribed.
[instance] => 43ec3596-e49c-7e87-5afb-4549081af428
), referer: http://localhost:8888/?p=8
Steps to Reproduce
- Subscribe to a Mailchimp webform
- Check your email and verify the email if necessary
- Unsubscribe that email using the unsubscribe link that can be enabled in the Mailchimp options page. Follow the unsubscribe flow until you receive an unsubscribed confirmation message.
- Attempt to resubscribe the unsubscribed user in a Mailchimp webform. You will receive a generic "Email Address: Please fill out a valid email address"
Screenshots, screen recording, code snippet
Subscriber can not resubscribe walkthrough
subscriber-can-not-resubscribe-walkthrough.mov
Environment information
- Macbook Air
- OS: 14.6
- Chrome 131.0.6778.205
WordPress information
`
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wp-themes-inactive (14)
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current: 2024-12-24T19:21:49+00:00
utc-time: Tuesday, 24-Dec-24 19:21:49 UTC
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wp-filesystem
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`
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