Known Issues
Problem
If your machine was upgraded from a version of Windows with the Mixed Reality Portal, there is a high chance that some stale data is present or corrupted. This may lead Oasis to crash repeatedly after a few seconds! This issue may also happen if some corruption happens during the initial set-up process.
Workaround
This can be solved by clearing the environment data, in particular solution 2 where you delete a folder manually, then re-running the Room Setup.
Solution
No long-term solution planned. Detecting the corruption does not seem possible, and preemptively deleting the environment data is detrimental to quality of tracking.
Problem
The unlock procedure completes on my system with an AMD GPU, however SteamVR fails to start.
Solution
Install AMD Adrenalin 25.9.2 and not other version. AMD versioning scheme is odd, and some drivers are numbered 25.10.x but do not have the correct fix for Oasis.
Problem
Cannot select 60Hz mode in the SteamVR Settings, only 90Hz mode is available.
Solution
None. This issue has been reported to AMD.
Problem
The distortion does not appear correct, causing a convergence issue for the user (and some discomfort).
Workaround
Use the SteamVR Settings -> Windows Mixed Reality -> Distortion Correction Right (Preferred) slider and slowly adjust the value until the issue disappears.
This workaround is effective for most users, but not all.
Solution
The cause of the incorrect distortion calculation is being investigated.
Problem
The HP eye tracking calibration application does not enter VR properly, making it impossible to complete the eye tracking calibration procedure.
Workaround
Eye tracking is still functional in uncalibrated mode.
Solution
There is no solution at this time.
The unlock procedure hangs forever after the message "Display EDID" or by repeating "Device does not need manual activation of the display". This issue has two main causes:
- Bad connection (sometimes USB, but mostly HDMI/DP) to the headset. Please try different USB port and display ports. Try removing hubs or adapters.
- Hybrid GPU (laptop). Make sure to change your laptop settings to use the "high performance" GPU for Oasis.
This affects only some HP Reverb G2 units. The factory calibrations trigger a bug that causes visible artifact on the screen. This issue can be worked around by toggling SteamVR Settings -> Windows Mixed Reality -> Use Hidden Area Mesh -> Off. You will need to toggle "Show advanced settings" in SteamVR in order to see this option.
This affects only late HP Reverb G2 v2 units. The passthrough cameras are incorrectly being displayed side-ways (rotated by 90 degrees). Please use Settings "Rotate Passthrough Cameras (HP Reverb G2 v2)" to correct the issue.
Oasis does not support the built-in Bluetooth interface that was included with the Samsung Odyssey+, HP Reverb G1 and G2. Instead, Oasis will require that you use Windows Bluetooth in order to pair your motion controllers.
- if your computer already has built-in Bluetooth, you are fine.
- if you already have an add-on PCI Express or USB Bluetooth interface, you are fine.
If you have neither of the above, you can purchase a cheap USB Bluetooth dongle like this one ($10 in the US): https://a.co/d/5haSNGn
If you don't plan on using your motion controllers, you are also fine, Oasis will work without motion controllers.
The original Mixed Reality Portal had what we call an "OOBE" (pronounced "ooo-bee"), or Out-Of-Box Experience. That was the phase during which you had to follow the tutorial, look around and aim at things. This phase was actually important to give a chance to the Mixed Reality driver to learn about your room as you followed the steps.
With SteamVR there is no such thing. When you first run the Oasis driver, it is highly encouraged that you take a moment look around the room to give a chance to the driver to learn about the room, and only then (after a minute or so of looking around), you shall proceed with the SteamVR "Room Setup", where you can calibrate your starting position, height, and create room boundaries.
Unsure what is causing this for some people.
Close SteamVR entirely, then editing file C:\Program Files (x86)\Steam\config\steamvr.vrsettings.
Look for a line "preferredRefreshRate" : 60,, and delete this line.
This is an issue in the AMD driver, please report it to AMD.
This is an issue in the AMD driver, please report it to AMD.
This happens sometimes at first run when the tracking doesn't do a good job at learning your room. This can be solved by clearing the environment data then re-running the Room Setup..
This affects only HP Reverb G2 Motion Controllers (the ones with the ABXY buttons). In the dashboard, the joystick cannot be used to scroll left and right. This issue already existed in the original Windows Mixed Reality for SteamVR driver. You can use the Trigger to "grab" and scroll left and right.