Skip to content

Known Issues

Matthieu Bucchianeri edited this page Aug 29, 2025 · 49 revisions

Recurring crash and Environment Data

If your machine was upgraded from a version of Windows with the Mixed Reality Portal, there is a high chance that some stale data is present or corrupted. This may lead Oasis to crash repeatedly after a few seconds! This issue may also happen if some corruption happens during the initial set-up process.

There is a very easy remedy: This can be solved by clearing the environment data then re-running the Room Setup.

Bluetooth limitations

Oasis does not support the built-in Bluetooth interface that was included with the Samsung Odyssey+, HP Reverb G1 and G2. Instead, Oasis will require that you use Windows Bluetooth in order to pair your motion controllers.

  • if your computer already has built-in Bluetooth, you are fine.
  • if you already have an add-on PCI Express or USB Bluetooth interface, you are fine.

If you have neither of the above, you can purchase a cheap USB Bluetooth dongle like this one ($10 in the US): https://a.co/d/5haSNGn

If you don't plan on using your motion controllers, you are also fine, Oasis will work without motion controllers.

Room Setup

The original Mixed Reality Portal had what we call an "OOBE" (pronounced "ooo-bee"), or Out-Of-Box Experience. That was the phase during which you had to follow the tutorial, look around and aim at things. This phase was actually important to give a chance to the Mixed Reality driver to learn about your room as you followed the steps.

With SteamVR there is no such thing. When you first run the Oasis driver, it is highly encouraged that you take a moment look around the room to give a chance to the driver to learn about the room, and only then (after a minute or so of looking around), you shall proceed with the SteamVR "Room Setup", where you can calibrate your starting position, height, and create room boundaries.

View is slightly tilted

This happens sometimes at first run when the tracking doesn't do a good job at learning your room. This can be solved by clearing the environment data then re-running the Room Setup.

Cross-eye effect, uncomfortable display

This is a serious issue, which we have only been able to reproduce on 1 unit out of 10 so far. The distortion does not appear correct, causing a convergence issue for the user (and some discomfort). There is no fix at this time.

Passthrough camera orientation is incorrect

This affects only late HP Reverb G2 v2 units. The passthrough cameras are incorrectly being displayed side-ways (rotated by 90 degrees). There is no fix at this time, but it will be addressed in a later version.

Navigation in the dashboard doesn't use the joystick left/right

This affects only HP Reverb G2 Motion Controllers (the ones with the ABXY buttons). In the dashboard, the joystick cannot be used to scroll left and right. This issue already existed in the original Windows Mixed Reality for SteamVR driver. You can use the Trigger to "grab" and scroll left and right.

Cannot complete eye tracking calibration

This affects only HP Reverb G2 Omnicept. The HP eye tracking calibration application does not enter VR properly, making it impossible to complete the eye tracking calibration procedure. Eye tracking is still functional in uncalibrated mode. There is no fix at this time, but it will be addressed in a later version.

Clone this wiki locally