504 Gateway Time-out when we want to GET link after the draft export airlock request is created

[dusan-ilic-mhra]

Describe the bug
In version v0.7.0 which is currently on our DEV environment, we get 504 Gateway Time-out every time when we:

1. create a draft export airlock request:
   

2. GET/api/workspaces/{workspace_id}/requests/{airlock_request_id}/link:
   

3. And, this is the log from App Service:
   

4. After that, the environment is unavailable for a while with 502 and 504 gateway errors.

Steps to reproduce

Explained above.

[dusan-ilic-mhra]

Hello @tamirkamara, @marrobi

This is a blocker for us currently.
Could you please help us to resolve this issue?

[dusan-ilic-mhra]

@tamirkamara, @marrobi

For the import airlock requests we are getting the link, this issue is happening only when we want to do an export.

[dusan-ilic-mhra]

@tamirkamara, @marrobi

After digging more into app service logs we can see that connection to the airlock export storage account within the workspace is timing out:

You can see the full log here:

connection-timeout-storage-account-stalexintws99b6.txt

Could you pelase advise?

[marrobi]

I believe this has been fixed in a more recent update -#3215

Sometimes the private link DNS records were not being created correctly.

@tamirkamara think this is the same issue?

[migldasilva]

@tamirkamara We have just applied the changes proposed by @marrobi in this comment.

However we still have the timeout problem.

I uploaded the full log in this comment.
Log_Default_Docker.txt

[marrobi]

@migldasilva do you still hit this? It was resolved, and required changes detailed in the release notes. Thanks.

[migldasilva]

@marrobi We haven't noticed this issue for a while. Thanks for the clarification, I'll review the release notes.

[marrobi]

OK, I'll close the issue, if you see it again, let us know.