CoE Starter kit sending inactivity flows reminder to user each week #10909
Description
Hello team,
I am deploying the CoE Starter Kit in my organization and I am currently testing Admin | Inactivity notifications v2 (Start Approval for Flows).
This flow runs weekly and sends an approval request to owners of inactive flows. The approval request stays valid for 30 days.
Because of this, I see the following behavior:
Week 1: a user receives an approval request.
The user does nothing.
Week 2: the same user receives another approval request (their flow is still inactive for 6+ months), while the previous approval is still open.
From my understanding, the flow owner can receive 3 approval requests, and if they still do not respond, in the 4th week a reminder/approval is sent to their manager.
I have a few questions:
Avoid duplicate approvals:
How can we avoid sending a new approval request to a user if they already have a pending approval from a previous run?
Change number of reminders to owner:
Before sending the approval/reminder to the manager in the 4th week, I would like the flow owner to receive 5 reminders instead of 3. Is there a supported way to change this behavior?
How manager notifications are determined:
For the flow Admin | Email Managers Ignored Inactivity notifications Approvals, which sends emails to managers after a month:
How does this flow decide which flows need a manager reminder?
What data or status does it use to know that the owner has ignored previous inactivity approvals?