[Package Issue]: REALiX.HWiNFO Temporary upgrade failure with exit code 5

[FlippingBinary]

Please confirm these before moving forward

• I have searched for my issue and not found a work-in-progress/duplicate/resolved issue.
• I have not been informed if the issue is resolved in a preview version of the winget client.

Category of the issue

Installation issue.

Brief description of your issue

I tried installing the installing the package, but the installer failed with exit code 5. I reviewed the installer log and noticed a line that said it failed to close an application, but HWiNFO wasn't running anymore, so I just reran the install command and it completed successfully. I have no idea how common it is for this error to occur, but I'm guessing people don't usually bother to create an issue about it since it resolves itself by running the command a second time.

Steps to reproduce

1. I initially installed HWiNFO from the website, but I doubt that's relevant aside from the fact that it was installed and running.
2. Run winget install --id REALiX.HWiNFO -e

Actual behavior

PowerShell 7.5.0
Loading personal and system profiles took 2362ms.
~ ❯ winget search HWiNFO
Name    Id            Version Match           Source
----------------------------------------------------
HWiNFO® REALiX.HWiNFO 8.22    Moniker: hwinfo winget
~ ❯ winget install --id REALiX.HWiNFO -e
Found an existing package already installed. Trying to upgrade the installed package...
Found HWiNFO® [REALiX.HWiNFO] Version 8.22
This application is licensed to you by its owner.
Microsoft is not responsible for, nor does it grant any licenses to, third-party packages.
Downloading https://sourceforge.net/projects/hwinfo/files/Windows_Installer/hwi64_822.exe/download
  ██████████████████████████████  17.7 MB / 17.7 MB
Successfully verified installer hash
Starting package install...
The installer will request to run as administrator, expect a prompt.
You cancelled the installation.
Installer failed with exit code: 5
Installer log is available at: C:\Users\LocalUser\AppData\Local\Packages\Microsoft.DesktopAppInstaller_8wekyb3d8bbwe\LocalState\DiagOutputDir\WinGet-REALiX.HWiNFO.8.22-2025-03-11-09-31-36.112.log
~ ❯ cat C:\Users\LocalUser\AppData\Local\Packages\Microsoft.DesktopAppInstaller_8wekyb3d8bbwe\LocalState\DiagOutputDir\WinGet-REALiX.HWiNFO.8.22-2025-03-11-09-31-36.112.log
2025-03-11 09:31:39.784   Log opened. (Time zone: UTC-04:00)
2025-03-11 09:31:39.784   Setup version: Inno Setup version 6.3.3
2025-03-11 09:31:39.784   Original Setup EXE: C:\Users\LocalUser\AppData\Local\Temp\WinGet\REALiX.HWiNFO.8.22\download.exe
2025-03-11 09:31:39.784   Setup command line: /SL5="$A0E9C,17609004,840192,C:\Users\LocalUser\AppData\Local\Temp\WinGet\REALiX.HWiNFO.8.22\download.exe" /SPAWNWND=$30848 /NOTIFYWND=$90BE0 /SP- /SILENT /SUPPRESSMSGBOXES /NORESTART /LOG="C:\Users\LocalUser\AppData\Local\Packages\Microsoft.DesktopAppInstaller_8wekyb3d8bbwe\LocalState\DiagOutputDir\WinGet-REALiX.HWiNFO.8.22-2025-03-11-09-31-36.112.log"
2025-03-11 09:31:39.784   Compatibility mode: Yes (Installer)
2025-03-11 09:31:39.784   Windows version: 10.0.26100
2025-03-11 09:31:39.784   Windows architecture: x64 (64-bit)
2025-03-11 09:31:39.784   Machine types supported by system: x86 x64
2025-03-11 09:31:39.784   User privileges: Administrative
2025-03-11 09:31:39.786   Administrative install mode: Yes
2025-03-11 09:31:39.786   Install mode root key: HKEY_LOCAL_MACHINE
2025-03-11 09:31:39.786   64-bit install mode: Yes
2025-03-11 09:31:39.787   Created protected temporary directory: C:\Users\LocalUser\AppData\Local\Temp\is-8AGQF.tmp
2025-03-11 09:31:39.938   Found 1 files to register with RestartManager.
2025-03-11 09:31:39.938   Calling RestartManager's RmGetList.
2025-03-11 09:31:39.979   RmGetList finished successfully.
2025-03-11 09:31:39.979   RestartManager found an application using one of our files: HWiNFO® 64 (x64)
2025-03-11 09:31:39.979   Can use RestartManager to avoid reboot? Yes (0)
2025-03-11 09:31:40.012   Starting the installation process.
2025-03-11 09:31:40.016   Shutting down applications using our files.
2025-03-11 09:31:40.158   Some applications could not be shut down.
2025-03-11 09:31:40.158   Defaulting to Abort for suppressed message box (Abort/Retry/Ignore):
                          Setup was unable to automatically close all applications. It is recommended that you close all applications using files that need to be updated by Setup before continuing.
2025-03-11 09:31:40.158   User canceled the installation process.
2025-03-11 09:31:40.158   Rolling back changes.
2025-03-11 09:31:40.162   Starting the uninstallation process.
2025-03-11 09:31:40.162   Uninstallation process succeeded.
2025-03-11 09:31:41.676   Deinitializing Setup.
2025-03-11 09:31:41.686   Log closed.
~ ❯ winget install --id REALiX.HWiNFO -e
Found an existing package already installed. Trying to upgrade the installed package...
Found HWiNFO® [REALiX.HWiNFO] Version 8.22
This application is licensed to you by its owner.
Microsoft is not responsible for, nor does it grant any licenses to, third-party packages.
Successfully verified installer hash
Starting package install...
The installer will request to run as administrator, expect a prompt.
Successfully installed

Expected behavior

A successful upgrade on the first try.

Environment

Windows Package Manager v1.10.340
Copyright (c) Microsoft Corporation. All rights reserved.

Windows: Windows.Desktop v10.0.26100.3194
System Architecture: X64
Package: Microsoft.DesktopAppInstaller v1.25.340.0

Winget Directories
-------------------------------------------------------------------------------------------------------------------------------
Logs                               %LOCALAPPDATA%\Packages\Microsoft.DesktopAppInstaller_8wekyb3d8bbwe\LocalState\DiagOutputDir
User Settings                      %LOCALAPPDATA%\Packages\Microsoft.DesktopAppInstaller_8wekyb3d8bbwe\LocalState\settings.json
Portable Links Directory (User)    %LOCALAPPDATA%\Microsoft\WinGet\Links
Portable Links Directory (Machine) C:\Program Files\WinGet\Links
Portable Package Root (User)       %LOCALAPPDATA%\Microsoft\WinGet\Packages
Portable Package Root              C:\Program Files\WinGet\Packages
Portable Package Root (x86)        C:\Program Files (x86)\WinGet\Packages
Installer Downloads                %USERPROFILE%\Downloads
Configuration Modules              %LOCALAPPDATA%\Microsoft\WinGet\Configuration\Modules

Links
---------------------------------------------------------------------------
Privacy Statement   https://aka.ms/winget-privacy
License Agreement   https://aka.ms/winget-license
Third Party Notices https://aka.ms/winget-3rdPartyNotice
Homepage            https://aka.ms/winget
Windows Store Terms https://www.microsoft.com/en-us/storedocs/terms-of-sale

Admin Setting                             State
--------------------------------------------------
LocalManifestFiles                        Enabled
BypassCertificatePinningForMicrosoftStore Disabled
InstallerHashOverride                     Disabled
LocalArchiveMalwareScanOverride           Disabled
ProxyCommandLineOptions                   Disabled
DefaultProxy                              Disabled

Screenshots and Logs

I pasted the relevant console output and log file above.

Perhaps some command line parameters passed to the installer could make it more persistent at closing the running HWiNFO instance so this error doesn't ever occur? Both /CLOSEAPPLICATIONS and /FORCECLOSEAPPLICATIONS are available, but I'm assuming the /CLOSEAPPLICATIONS parameter is already on.

Another option might be to run a pre-install script to close HWiNFO and maybe give a more helpful error message if HWiNFO refuses to close for some reason.

[Dragon1573]

✅ Manual validated. Unable to reproduce the issue if the package previously installed via WinGet.

[b1scu1t]

Can confirm.
In an Admin terminal, updating HWINFO will fail although the process is killed by the setup when running winget update --all.