The ability to be anonymous in support tickets

[ALazyMeme]

Perhaps adding a command anonymous?
In doing so it replaces your name and profile picture with the name and profile picture of the server (example taken from bot)

[ALazyMeme]

Perhaps a permanent/temporary toggle would be nice. anonymous command run in a thread would be a temp thing and running anonymous on would be permanent

[WebKide]

Potentially could have non-desired results. Idea is that modmail provides a platform for members to feel safe and secure while contacting a team of mods to get any desired help

Anon replies from the part of the mods just opens the doors for mods abusing the bot to bully users

Flip it around, how would it be to reply to anon users who contact modmail and want to remain anonymous? Wait, this might be a good idea to promote safety and guarantee no repercussions for users who are being bullied by immature mods

[WebKide]

https://pastebin.com/wQ8Rb0MW
AND
https://pastebin.com/JgZ77hn2

Full articles in a single txt file here:
patternpalaceincident.txt

I support this.

[camfsd]

I'd like to +1 to increase demand.

[HeresHavi]

After using ModMail, I really feel like this should be available as soon as possible. This bot really improved our Discord. We have build our community from our game on Discord where everyone gets together. We have many people with many questions and problems and having ModMail available in our Discord Server is just awesome. Because it's literally like a ticket system and that's why I think it would be great to not be able to see who is talking to you. Some companies include their names at the end of the support ticket reply but not everyone does that, like us.

Hopefully we will be seeing this feature soon. Keep up the amazing work guys!

[kyb3r]

What would be the name of the anonymous user? Should it be set via a config variable? Should I remove it completely? Currently, the mod_tag (in the footer) is changeable, but I'm not sure about what to do with the author name.

[fourjr]

Icon = Guild Icon
Name = mod_tag

try that

[HeresHavi]

Maybe an idea to get the Bot's name?

So:

<botname>
Text
<botname> * Today at xx:xx xx

So default would just be how it is now, and through a config variable the user is able to change it's mode. Call it Anonymous mode which gets the bots name.