blank page when I try to display the user page or application

[pwepwe973]

hello I have a blank page when I try to display the user page or
application

Steps to reproduce

1. I made the update via the web interface to version 15.0.9
2. wanted to install an application I glide on application
3. and there a blank pages

Expected behaviour

the interface to install the application should be displayed
but when I click on https://cloud.nextcloud.ml/index.php/settings/apps a redirection is made automatically to https://cloud.nextcloud.ml/index.php/
which displays a blank page

Actual behaviour

Server configuration

Operating system: openmediavault

Web server: : nginx

Database: : mysql

PHP version: : PHP 7.0.33-0+deb9u3

Nextcloud version: : 15.0.9

Updated from an older Nextcloud/ownCloud or fresh install: : Updated from an older Nextcloud

Where did you install Nextcloud from: : not understand this question

</details>

**List of activated apps:**



<details>
<summary>Enabled:
  - accessibility: 1.1.0
  - activity: 2.8.2
  - admin_audit: 1.5.0
  - bruteforcesettings: 1.3.0
  - calendar: 1.6.5
  - carnet: 0.16.2
  - circles: 0.16.6
  - cloud_federation_api: 0.1.0
  - comments: 1.5.0
  - contacts: 3.1.3
  - cospend: 0.1.0
  - dav: 1.8.2
  - deck: 0.6.4
  - event_update_notification: 0.3.4
  - federatedfilesharing: 1.5.0
  - federation: 1.5.0
  - files: 1.10.0
  - files_antivirus: 2.1.1
  - files_external: 1.6.0
  - files_frommail: 0.3.0
  - files_pdfviewer: 1.4.0
  - files_sharing: 1.7.0
  - files_texteditor: 2.7.0
  - files_trashbin: 1.5.0
  - files_versions: 1.8.0
  - files_videoplayer: 1.4.0
  - firstrunwizard: 2.4.0
  - gallery: 18.2.0
  - gpxedit: 0.0.11
  - gpxmotion: 0.0.9
  - gpxpod: 3.0.3
  - logreader: 2.0.0
  - lookup_server_connector: 1.3.0
  - mail: 0.11.1
  - music: 0.9.5
  - nextcloud_announcements: 1.4.0
  - notifications: 2.3.0
  - oauth2: 1.3.0
  - ocsms: 2.1.3
  - ojsxc: 3.4.4
  - onlyoffice: 2.4.0
  - password_policy: 1.5.0
  - phonetrack: 0.5.2
  - polls: 0.10.2
  - provisioning_api: 1.5.0
  - serverinfo: 1.5.0
  - sharebymail: 1.5.0
  - socialsharing_email: 1.0.5
  - spreed: 5.0.4
  - support: 1.0.0
  - survey_client: 1.3.0
  - systemtags: 1.5.0
  - theming: 1.6.0
  - twofactor_backupcodes: 1.4.1
  - unsplash: 1.1.3
  - updatenotification: 1.5.0
  - workflowengine: 1.5.0</summary>
</details>

**Nextcloud configuration:**
<details>
<summary>Config report</summary>

If you have access to your command line run e.g.:
sudo -u www-data php occ config:list system

occ config:list system
{
"system": {
"instanceid": "REMOVED SENSITIVE VALUE",
"passwordsalt": "REMOVED SENSITIVE VALUE",
"secret": "REMOVED SENSITIVE VALUE",
"trusted_domains": [
"192.168.2.12",
],
"datadirectory": "REMOVED SENSITIVE VALUE",
"overwrite.cli.url": "https://192.168.2.12",
"dbtype": "mysql",
"version": "15.0.9.1",
"dbname": "REMOVED SENSITIVE VALUE",
"dbhost": "REMOVED SENSITIVE VALUE",
"dbport": "",
"dbtableprefix": "oc_",
"dbuser": "REMOVED SENSITIVE VALUE",
"dbpassword": "REMOVED SENSITIVE VALUE",
"installed": true,
"theme": "",
"loglevel": 2,
"maintenance": false,
"redis": {
"host": "REMOVED SENSITIVE VALUE",
"port": 6379,
"timeout": 0,
"dbindex": 0
},
"onlyoffice": {
"verify_peer_off": true
},
"mail_from_address": "REMOVED SENSITIVE VALUE",
"mail_smtpmode": "sendmail",
"mail_smtphost": "REMOVED SENSITIVE VALUE",
"mail_smtpport": "5xx",
"updater.release.channel": "stable",
"has_rebuilt_cache": true,
"mail_sendmailmode": "pipe",
"mail_smtpauthtype": "LOGIN",
"mail_smtpauth": 1,
"mail_smtpname": "REMOVED SENSITIVE VALUE",
"mail_smtppassword": "REMOVED SENSITIVE VALUE",
"mail_domain": "REMOVED SENSITIVE VALUE",
"updater.secret": "REMOVED SENSITIVE VALUE",
"mail_smtpsecure": "tls"
}
}

Are you using encryption: : no

[kesselb]

Could you try a full page reload: https://www.wikihow.com/Force-Refresh-in-Your-Internet-Browser

I guess some of the javascript is cached. This pr #16246 will fix this problem in the future.

[pwepwe973]

I think it's not just the browser because it happens on all the browser the page is redirected to this white pages.

I do the manipulation it's the same

[kesselb]

I think it's not just the browser because it happens on all the browser the page is redirected to this white pages

Please share the nextcloud.log and web server log then

[pwepwe973]

everything works except the application and user page which redirect to

https:// monnextcloud.cloud/index.php/

[kesselb]

We have a few reports about the same with the users and apps page here: #16229

Should work after clearing the cache. If not please share some logs to investigate fuerther.

[pwepwe973]

I think it's not just the browser because it happens on all the browser the page is redirected to this white pages

Please share the nextcloud.log and web server log then

here are the log that's posted

Info | updater | \OC\Updater::resetLogLevel: Reset log level to Warning(2) :

{"reqId":"EJCfpU43QiA8JAltb2g9","level":1,"time":"2019-07-05T09:46:38+00:00","remoteAddr":"192.168.3.5","user":"--","app":"updater","method":"GET","url":"/core/ajax/update.php?requesttoken=nbvvtR5LFDa%2Fc4Q7Bv72zcSsHu%2FlHRkQ6LUkka4atBQ%3D%3Azt%2Bt5HclI2PsGMJIMa%2BQiar9aZnOZVJBpv5%2Bp%2BEv1iQ%3D","message":"\OC\Updater::resetLogLevel: Reset log level to Warning(2)","userAgent":"Mozilla/5.0 (X11; Ubuntu; Linux x86_64; rv:67.0) Gecko/20100101 Firefox/67.0","version":"15.0.9.1","id":"5d1f4b8ddf898"}

Error | index | TypeError: Argument 3 passed to OCA\Mail\Controller\FoldersController::sync() must be of the type string, null given, called in /srv/dev-disk-by-lge/web/nextcloud/lib/private/AppFramework/Http/Dispatcher.php on line 166

{"reqId":"5tB2FypzXfTIk2c2MGYh","level":3,"time":"2019-07-05T12:40:59+00:00","remoteAddr":"192.168.3.5","user":"prenol.s","app":"index","method":"GET","url":"/index.php/apps/mail/api/accounts/1/folders/SU5CT1g%3D/sync?uids%5B%5D=424&uids%5B%5D=338","message":{"Exception":"TypeError","Message":"Argument 3 passed to OCA\Mail\Controller\FoldersController::sync() must be of the type string, null given, called in /srv/dev-disk-by-lge/web/nextcloud/lib/private/AppFramework/Http/Dispatcher.php on line 166","Code":0,"Trace":[{"file":"/srv/dev-disk-by-lge/web/nextcloud/lib/private/AppFramework/Http/Dispatcher.php","line":166,"function":"sync","class":"OCA\Mail\Controller\FoldersController","type":"->","args":[1,"SU5CT1g=",null,["424","338"]]},{"file":"/srv/dev-disk-by-lge/web/nextcloud/lib/private/AppFramework/Http/Dispatcher.php","line":99,"function":"executeController","class":"OC\AppFramework\Http\Dispatcher","type":"->","args":[{"class":"OCA\Mail\Controller\FoldersController"},"sync"]},{"file":"/srv/dev-disk-by-lge/web/nextcloud/lib/private/AppFramework/App.php","line":118,"function":"dispatch","class":"OC\AppFramework\Http\Dispatcher","type":"->","args":[{"class":"OCA\Mail\Controller\FoldersController"},"sync"]},{"file":"/srv/dev-disk-by-lge/web/nextcloud/lib/private/AppFramework/Routing/RouteActionHandler.php","line":47,"function":"main","class":"OC\AppFramework\App","type":"::","args":["OCA\Mail\Controller\FoldersController","sync",{"class":"OC\AppFramework\DependencyInjection\DIContainer"},{"accountId":"1","folderId":"SU5CT1g=","_route":"mail.folders.sync"}]},{"function":"__invoke","class":"OC\AppFramework\Routing\RouteActionHandler","type":"->","args":[{"accountId":"1","folderId":"SU5CT1g=","_route":"mail.folders.sync"}]},{"file":"/srv/dev-disk-by-lge/web/nextcloud/lib/private/Route/Router.php","line":297,"function":"call_user_func","args":[{"class":"OC\AppFramework\Routing\RouteActionHandler"},{"accountId":"1","folderId":"SU5CT1g=","_route":"mail.folders.sync"}]},{"file":"/srv/dev-disk-by-lge/web/nextcloud/lib/base.php","line":987,"function":"match","class":"OC\Route\Router","type":"->","args":["/apps/mail/api/accounts/1/folders/SU5CT1g%3D/sync"]},{"file":"/srv/dev-disk-by-lge/web/nextcloud/index.php","line":42,"function":"handleRequest","class":"OC","type":"::","args":[]}],"File":"/srv/dev-disk-by-lge/web/nextcloud/apps/mail/lib/Controller/FoldersController.php","Line":93,"CustomMessage":"--"},"userAgent":"Mozilla/5.0 (X11; Ubuntu; Linux x86_64; rv:67.0) Gecko/20100101 Firefox/67.0","version":"15.0.9.1","id":"5d1f4b8ddcd16"}

[kesselb]

cc @nextcloud/mail

[pwepwe973]

:( I think I would do more than one day every time there is a problem to correct

[skjnldsv]

@pwepwe973 you can disable the mail app in the meantime with occ app:disable mail
https://docs.nextcloud.com/server/stable/admin_manual/configuration_server/occ_command.html#apps-commands

[pwepwe973]

Hello,

I deactivated mail but it is not him that prevents me from accessing the user interface or the shop applications.
I think I will reactivate because I use it.

as I said above, everything works well except these two pages: application and user

who return the blank pages because they are redirected I do not know why.

I'm attaching you a little videos showing my problem

https://youtu.be/KrSd5xJlCys

[skjnldsv]

Ah okay, I misread.
The error you posted is indeed unrelated then.

Please clear your browser's cache, this is really the issue.

Thanks 😉