[Bug]: User logout fails with [105] Missing version directory

[Sommerwiesel]

⚠️ This issue respects the following points: ⚠️

• This is a bug, not a question or a configuration/webserver/proxy issue.
• This issue is not already reported on Github (I've searched it).
• Nextcloud Server is up to date. See Maintenance and Release Schedule for supported versions.
• Nextcloud Server is running on 64bit capable CPU, PHP and OS.
• I agree to follow Nextcloud's Code of Conduct.

Bug description

Bug appeared after Update from Nextcloud 24.x to 25.
When trying to logout, the frontend outputs: [105] Missing version directory
The Nextcloud log is attached below.

Additionally, the user is not logged out from Nextcloud, the session remains active

Steps to reproduce

1. Logout
2. Error happens
3. User is not logged out

Expected behavior

The user is logged out and redirected to the login page

Installation method

Community Manual installation with Archive

Operating system

Debian/Ubuntu

PHP engine version

PHP 8.0

Web server

Nginx

Database engine version

MySQL

Is this bug present after an update or on a fresh install?

Updated to a major version (ex. 22.2.3 to 23.0.1)

Are you using the Nextcloud Server Encryption module?

Encryption is Enabled

What user-backends are you using?

• Default user-backend (database)
• LDAP/ Active Directory
• SSO - SAML
• Other

Configuration report

{
    "system": {
        "passwordsalt": "***REMOVED SENSITIVE VALUE***",
        "secret": "***REMOVED SENSITIVE VALUE***",
        "trusted_domains": [
            "78.46.129.83",
            "nerdvpn.de"
        ],
        "datadirectory": "***REMOVED SENSITIVE VALUE***",
        "dbtype": "mysql",
        "version": "25.0.1.1",
        "overwrite.cli.url": "https:\/\/nerdvpn.de\/",
        "dbname": "***REMOVED SENSITIVE VALUE***",
        "dbhost": "***REMOVED SENSITIVE VALUE***",
        "dbport": "",
        "dbtableprefix": "oc_",
        "mysql.utf8mb4": true,
        "dbuser": "***REMOVED SENSITIVE VALUE***",
        "dbpassword": "***REMOVED SENSITIVE VALUE***",
        "installed": true,
        "instanceid": "***REMOVED SENSITIVE VALUE***",
        "htaccess.RewriteBase": "\/",
        "maintenance": false,
        "theme": "",
        "loglevel": 0,
        "logtimezone": "Europe\/Berlin",
        "default_phone_region": "DE",
        "mail_smtpmode": "smtp",
        "mail_smtpsecure": "tls",
        "mail_sendmailmode": "smtp",
        "mail_from_address": "***REMOVED SENSITIVE VALUE***",
        "mail_domain": "***REMOVED SENSITIVE VALUE***",
        "mail_smtpauthtype": "LOGIN",
        "mail_smtpauth": 1,
        "mail_smtphost": "***REMOVED SENSITIVE VALUE***",
        "mail_smtpport": "587",
        "mail_smtpname": "***REMOVED SENSITIVE VALUE***",
        "mail_smtppassword": "***REMOVED SENSITIVE VALUE***",
        "app_install_overwrite": [
            "end_to_end_encryption",
            "issuetemplate",
            "files_antivirus"
        ],
        "has_rebuilt_cache": true,
        "memcache.local": "\\OC\\Memcache\\APCu",
        "memcache.locking": "\\OC\\Memcache\\Redis",
        "memcache.distributed": "\\OC\\Memcache\\Redis",
        "redis": {
            "host": "***REMOVED SENSITIVE VALUE***",
            "port": 0,
            "dbindex": 0,
            "password": "***REMOVED SENSITIVE VALUE***",
            "timeout": 1.5
        },
        "updater.release.channel": "stable",
        "updater.secret": "***REMOVED SENSITIVE VALUE***"
    }
}

List of activated Apps

Enabled:
  - activity: 2.17.0
  - announcementcenter: 6.4.0
  - calendar: 4.1.0
  - circles: 25.0.0
  - cloud_federation_api: 1.8.0
  - comments: 1.15.0
  - contacts: 5.0.1
  - contactsinteraction: 1.6.0
  - dashboard: 7.5.0
  - dav: 1.24.0
  - deck: 1.8.2
  - encryption: 2.13.0
  - external: 5.0.0
  - federatedfilesharing: 1.15.0
  - files: 1.20.1
  - files_antivirus: 4.0.1
  - files_downloadactivity: 1.15.0
  - files_pdfviewer: 2.6.0
  - files_rightclick: 1.4.0
  - files_sharing: 1.17.0
  - files_trashbin: 1.15.0
  - files_versions: 1.18.0
  - fileslibreofficeedit: 1.1.0
  - firstrunwizard: 2.14.0
  - forms: 3.0.1
  - groupfolders: 13.1.0
  - health: 1.6.1
  - integration_dropbox: 1.0.5
  - logreader: 2.10.0
  - lookup_server_connector: 1.13.0
  - maps: 0.2.1
  - music: 1.7.0
  - news: 19.0.1
  - notes: 4.6.0
  - notifications: 2.13.1
  - oauth2: 1.13.0
  - password_policy: 1.15.0
  - photos: 2.0.0
  - polls: 4.0.0
  - provisioning_api: 1.15.0
  - quota_warning: 1.15.0
  - rainloop: 7.2.6
  - recommendations: 1.4.0
  - related_resources: 1.0.3
  - serverinfo: 1.15.0
  - settings: 1.7.0
  - sharebymail: 1.15.0
  - side_menu: 3.4.1
  - snappymail: 2.22.7
  - systemtags: 1.15.0
  - tasks: 0.14.5
  - text: 3.6.0
  - theming: 2.0.1
  - twofactor_backupcodes: 1.14.0
  - twofactor_totp: 7.0.0
  - updatenotification: 1.15.0
  - user_status: 1.5.0
  - viewer: 1.9.0
  - weather_status: 1.5.0
  - workflowengine: 2.7.0
Disabled:
  - admin_audit
  - bruteforcesettings: 2.3.0
  - federation: 1.13.0
  - files_external
  - nextcloud_announcements: 1.12.0
  - privacy: 1.7.0
  - registration: 2.0.0
  - support: 1.6.0
  - survey_client: 1.11.0
  - suspicious_login
  - user_ldap

Nextcloud Signing status

No errors have been found.

Nextcloud Logs

{"reqId":"xprvcmcflPbeuHReNg0g","level":3,"time":"2022-12-08T12:44:46+01:00","remoteAddr":"[REDACTED]","user":"--","app":"core","method":"GET","url":"/ocs/v2.php/apps/serverinfo/api/v1//basicdata?format=json","message":"Tried to log in [REDACTED] but could not verify token","userAgent":"Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:102.0) Gecko/20100101 Firefox/102.0","version":"25.0.1.1","data":{"app":"core"},"id":"6391d008934cd"}

Additional info

No response

[Sommerwiesel]

Info: I'm currently migrating from Rainloop to Snappymail, that's why both apps are active simultaneously until I've completed the process.

[solracsf]

This seems an issue with Rainloop, not Nextcloud.
Wonderfall/dockerfiles#3

[Sommerwiesel]

Uninstalled Rainloop, error still happens. Its either not rainloop after all or a leftover problem. Does anyone know how to fix this?

Also, this error happens on Nextcloud logout.

[solracsf]

I'm afraid you'll not get any system support here.
Try https://help.nextcloud.com

Also, the log reported is not related to this problem (and has been fixed to be published on next version).

[szaimen]

Disaabling snappymail resolvled this issue for me. Please report this to https://github.com/the-djmaze/snappymail/issues. Thanks!