import failing (?)

[gitwittidbit]

Hi,

I have successfully exported a user's files and transferred the archive over to a new instance of NC.

Importing is taking a couple of minutes. While it is still processing (wheel spinning in GUI), an error message pops up in the upper right corner saying (something like) "Error getting user's config". Some time later, the import dialogue tells me that the import was completed successfully.

However, this is not the case. The allegedly imported files are nowhere to be found.

The NC log (accessible through the GUI) does not contain any information on the failed import. But there is an entry from an earlier try (that failed the same way):

`OCA\Settings\UserMigration\AccountMigratorException: Failed to import profile config

/var/www/html/custom_apps/user_migration/lib/Service/UserMigrationService.php - line 250:

OCA\Settings\UserMigration\AccountMigrator->import(OC\User\User {}, OCA\UserMigr ... {}, Symfony\Comp ... {})

/var/www/html/custom_apps/user_migration/lib/BackgroundJob/UserImportJob.php - line 100:

OCA\UserMigration\Service\UserMigrationService->import(OCA\UserMigr ... {}, OC\User\User {})

/var/www/html/lib/public/BackgroundJob/Job.php - line 78:

OCA\UserMigration\BackgroundJob\UserImportJob->run([ 1])

/var/www/html/lib/public/BackgroundJob/QueuedJob.php - line 58:

OCP\BackgroundJob\Job->start(OC\BackgroundJob\JobList {})

/var/www/html/lib/public/BackgroundJob/QueuedJob.php - line 48:

OCP\BackgroundJob\QueuedJob->start(OC\BackgroundJob\JobList {})

/var/www/html/cron.php - line 152:

OCP\BackgroundJob\QueuedJob->execute(OC\BackgroundJob\JobList {}, OC\Log {})`

Is there something going on in the background and after a couple of hours the import will have gone through? Or is something amiss?

Thanks!

[Pytal]

Could you provide your full nextcloud.log file @gitwittidbit?

[gitwittidbit]

So here goes...

This would have been the first try:

{"reqId":"pLQs562PSSGnmzy8QuLS","level":3,"time":"2023-01-18T20:39:41+00:00","remoteAddr":"","user":"--","app":"user_migration","method":"","url":"--","message":"Failed to import profile config","userAgent":"--",">

And this the second one:

{"reqId":"rrDQ4RNg1y6Zgj1FF5qn","level":3,"time":"2023-01-18T21:08:11+00:00","remoteAddr":"","user":"--","app":"user_migration","method":"","url":"--","message":"Failed to import profile config","userAgent":"--",">

I also found another entry in the GUI log (presumably for the second try), which reads exactly like the first one that I posted yesterday.

[Pytal]

Could you paste the full nextcloud.log file here? We'll need more than the two lines to debug this

[gitwittidbit]

The whole log is 105MB...

[Pytal]

In that case could you provide the 10 lines before and after the "Failed to import profile config" lines?

[pajades]

I am having this import issue as well. This is the expanded error entry from the nextcloud log:

[user_migration] Error: ValueError: Invalid or uninitialized Zip object at <<closure>>

0. /var/www/nextcloud/lib/private/Archive/ZIP.php line 172
   ZipArchive->getFromName()
1. /var/www/nextcloud/apps/user_migration/lib/ImportSource.php line 56
   OC\Archive\ZIP->getFile()
2. /var/www/nextcloud/apps/user_migration/lib/ImportSource.php line 147
   OCA\UserMigration\ImportSource->getFileContents()
3. /var/www/nextcloud/apps/user_migration/lib/Service/UserMigrationService.php line 232
   OCA\UserMigration\ImportSource->getMigratorVersions()
4. /var/www/nextcloud/apps/user_migration/lib/BackgroundJob/UserImportJob.php line 100
   OCA\UserMigration\Service\UserMigrationService->import()
5. /var/www/nextcloud/lib/public/BackgroundJob/Job.php line 78
   OCA\UserMigration\BackgroundJob\UserImportJob->run()
6. /var/www/nextcloud/lib/public/BackgroundJob/QueuedJob.php line 58
   OCP\BackgroundJob\Job->start()
7. /var/www/nextcloud/lib/public/BackgroundJob/QueuedJob.php line 48
   OCP\BackgroundJob\QueuedJob->start()
8. /var/www/nextcloud/cron.php line 152
   OCP\BackgroundJob\QueuedJob->execute() 

Additional information.... The export file that returned the error above was over 2GB and included all of the files.
I performed another export, EXCLUDING the files, resulting in a 5.1MB export file, and THAT one imported with no errors.

[come-nc]

Additional information.... The export file that returned the error above was over 2GB and included all of the files. I performed another export, EXCLUDING the files, resulting in a 5.1MB export file, and THAT one imported with no errors.

Is that on 32bit? 32bit PHP is known to have trouble with file sizes above 2GB so maybe that’s it?

[pajades]

Is that on 32bit? 32bit PHP is known to have trouble with file sizes above 2GB so maybe that’s it?

php 8.1, 64-bit.

[come-nc]

Weird, that was my best bet. Both instances are on 64bits?

Can you try again with latest version 3.0.0 just in case? Which Nextcloud version do you use?

[pajades]

Yes. both instances are 64-bit, but different versions (7.4 old vs. 8.1 new).
I was successful in migrating the user when I omitted the "Files" from the backup.
I rsync'd the 'files' separately and ran an occ files:scan for the user on the new instance and moved on.

Could it have anything to do with the export file size? I had no issue with the smaller exports, only with the ONE 2.4G export.