Results-driven Product Manager and Business Analyst with 5+ years of experience leading product lifecycles, improving business processes, and delivering scalable digital solutions. I translate business needs into clear requirements, coordinate cross-functional teams, and ship measurable outcomes.
Currently building Handyman — an on‑demand service marketplace connecting customers with vetted local handymen/technicians/artisans.
Handyman helps customers book trusted help fast, with workflow controls that protect both sides (verification, escrow, status tracking, and notifications).
Key features shipped
- Customer booking flow + price negotiation (customer edits service fee until handyman confirms; fee locks after confirmation)
- Wallet + escrow (hold on start, release on completion) with platform fee/commission logic
- Order lifecycle + verification codes (start code + completion code)
- In‑order chat (enabled on accepted; closes on completion/cancel)
- Ratings + aggregated reputation (customer ↔ handyman)
- Handyman verification/KYC (address + ID type/number + ID image) with verified badge
- Push notifications via Firebase Cloud Messaging (FCM) for order events + chat messages
- Media uploads for profile/order images (Cloudinary)
Repo: https://github.com/nicoflagos/handyman
Live: https://handyman-full.onrender.com/
Silverstone Managers Limited — Head of Product / Product Manager (2022–Present)
- Led roadmap and MVP delivery for property rental + facility management products
- Implemented onboarding flows, KYC, and real-time visitor code generation
- Used analytics to improve user journeys and reduce drop-offs
- Coordinated delivery across design, engineering, and external vendors
- Product: PRD/BRD, agile delivery, sprint planning, stakeholder management, user flows, acceptance criteria
- Frontend: React, TypeScript, Vite
- Backend: Node.js, Express, TypeScript
- Database: MongoDB Atlas (Mongoose)
- Notifications: Firebase Cloud Messaging (FCM)
- Storage: Cloudinary
- Hosting: Render
- Mobile: Android WebView wrapper (Kotlin/Gradle)
Email: dominic.mukoro@gmail.com