doc: incident report template, 10/20 incident report

INCIDENT_REPORT_TEMPLATE.md

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+# YYYY-MM-DD Incident Report
+
+<!-- Please refer to INCIDENT_RESPONSE_PLAN.md for more info on how to respond to incidents -->
+
+- Incident Commander: <!-- FILL IN -->
+- Severity Level: <!-- FILL IN -->
+
+<!-- General description of incident: what happened, the impact  -->
+
+## Timeline
+
+<!-- List of events that happened from incident start til incident end -->
+
+## Impact
+
+<!-- Description of what was impacted and what that impact looked like -->
+
+## Root Cause
+
+<!-- Description of what actually caused the incident to happen -->
+
+## Fix
+
+<!-- Description of what was done to fix the issue. This should include links to relevant PRs, issues, ... -->
+
+## Follow-up Work
+
+<!-- List of work to be done as a follow up to this incident. Ideally this includes links to issues or PRs. -->

incidents/2025-10-20.md

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+# 2025-10-20 Incident Report
+
+- Incident Commander: @bmuenzenmeyer
+- Severity Level: P2
+
+For a brief period of time, the downloads page was blank due to a false assumption on their always being an active LTS version of Node.
+
+## Timeline
+
+- **2025-10-20 11:58 PM UTC**: Start of impact. v22.21.0 was promoted, updating [index.json](https://nodejs.org/index.json).
+
+- **2025-10-21 12:33 AM UTC**: Initial report of incident [nodejs/nodejs.org#8248](https://github.com/nodejs/nodejs.org/issues/8248) created.
+
+- **2025-10-21 12:55 AM UTC**: Initial report acknowledged in [OpenJS Slack](https://openjs-foundation.slack.com/archives/CVAMEJ4UV/p1761008123880979), investigation began.
+
+- **2025-10-21 01:09 AM UTC**: Root cause identified.
+
+- **2025-10-21 01:21 AM UTC**: [nodejs/nodejs.org#8251](https://github.com/nodejs/nodejs.org/pull/8251) opened to resolve issue.
+
+- **2025-10-21 01:30 AM UTC**: [nodejs/nodejs.org#8251](https://github.com/nodejs/nodejs.org/pull/8251) merged. Impact stopped shortly after.
+
+## Impact
+
+Users navigating to `https://nodejs.org/en/download` would see a blank page instead of the proper download instructions.
+
+`https://nodejs.org/en/download/current` was unaffected by this issue.
+
+## Root Cause
+
+It was assumed that there would always be an active LTS version of Node.js.
+This was not the case with the release of v22.21.0, since v22 moved into Maintenance LTS while v24 still had a week until it became Active LTS.
+
+Since there was no active LTS release, the downloads page rendered nothing.
+
+## Fix
+
+The fix ([nodejs/nodejs.org#8251](https://github.com/nodejs/nodejs.org/pull/8251)) was to make the downloads page look for the Maintenance LTS version if the Active LTS version does not exist.
+
+## Follow-up Work
+
+- Better in-the-moment contemplation of use of status page
+- Better Playwright tests are needed
+  - We need to test the actual content of the pages instead of just testing for a successful status code.
+  - [nodejs/nodejs.org#8249](https://github.com/nodejs/nodejs.org/issues/8249)