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Process

Please select the correct team for your request depending on the issue you need to solve.

• Topic

  • Partner requests
    • Team Partner Request
  • Client development request (Saas custo)
    • Team Presale/support
    • Process
    • Specific cases analysis
    • [Integrations]
    • Who changes what stage?
  • Technical question:
    • Team Presale/support
    • Process
  • Maintenance for customers who don't pay maintenance fees
    • Team Presale/support
    • Process
  • Maintenance for customers who pay maintenance fees
    • Team Maintenance & Migration
    • Process
  • Migration Plateform
    • Team Maintenance & Migration
    • Process
  • Upgrades
    • Team Maintenance & Migration
    • Process
  • Presales
    • Team Presale/support
    • Process
  • GAP RFQ RFI RFP and POC
    • Team Presale/support
    • Process
  • Not sure? Ask MVA, NBE or PDA

• Dev

  • New

    • Big

      • Estimation: RFQ/GAP Gap - RFQ
      • Dev: Big Project

    • Mid

      • Saas Custo Process

    • Small

      • Saas Custo Process

  • Existing and already Done (execption big project is manage by big project team)

    • Maintenance ?
      • Yes : Maintenance & Migration
      • No : Saas Custo Process in planning stage

• Detailed articles

  • Technical analysis
  • General guidelines
  • Technical analysis for specific cases
  • Is it a development?
  • General rules for choosing sh or SaaS
  • Saas Custo template
  • Standard ps-tech modules

Internal Process

• Saas Custo Process
• Maintenance & Migration
• Gap - RFQ
• Estimation - Presale - Analysis
• Partner Request
• Perf & infra
• Timesheet

Tools

• Support connexion
• Restore DB local