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Process

• Question

  • Partner
    • Partner Request
  • Client
    • create a task in the project saas custo direct in Planning stage
    • Saas Custo Process
  • Functional
    • help a functional
    • Billable Support
    • Presale/support
  • Migration Plateform
    • Maintenance & Migration

• Dev

  • New

    • Big

      • RFQ/GAP Gap - RFQ
      • Big Project

    • Mid

      • Saas Custo Process

    • Small

      • Saas Custo Process

  • Existing (execption big project is manage by big project team)

    • Maintenance ?
      • Yes : Maintenance & Migration
      • No : Saas Custo Process in planning stage

Internal Process

• Saas Custo Process
• Maintenance & Migration
• Gap - RFQ
• Estimation - Presale - Analysis
• Partner Request
• Perf & infra
• Timesheet

Tools

• Support connexion
• Restore DB local