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[IMP] maintain: process for odoo.sh to odoo online #2133

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[IMP] maintain: process for odoo.sh to odoo online #2133

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36 changes: 30 additions & 6 deletions content/administration/maintain/hosting_changes.rst
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Expand Up @@ -48,13 +48,37 @@ From Odoo Online to Odoo.sh
From Odoo.sh to Odoo Online
===========================

.. warning:: Odoo Online is not compatible with **non-standard apps**.
#. Uninstall all the **non-standard apps**.
#. `Create a support ticket <https://www.odoo.com/help>`_ and include the following:

1. Uninstall all the **non-standard apps**: test it in a staging build first, then do it in your production build.
2. **If you have time constraints, contact us earlier to schedule the transfer.**
3. `Create a support ticket <https://www.odoo.com/help>`_ and include your subscription number and the URL you want to use for your database (e.g.: my-company.odoo.com).
4. We will make sure your database is compatible and upload it to our cloud. In case of technical issues, we will get in touch with you.
5. It's done!
- Your subscription number
- The URL you want to use for your database (e.g., `example.odoo.com`)
- Which brand you want to migrate
- In which region you want to be hosted:

- Americas
- Europe
- Asia

- Which user(s) will be the administrator(s)
- When (and in which timezone) you want the database to be up and running

#. We will make sure your database is compatible and upload it to our cloud. In case of technical
issues, we will get in touch with you.
#. All done!

.. important::
- Odoo Online is not compatible with **non-standard apps**.
- Make sure to uninstall all the **non-standard apps** in a staging build before doing it in your
production build.

.. note::
- Make sure you select the **region** that is closest to your users to reduce latency.
- The future **administrator(s)** must have an odoo.com account.
- The specific **date and time** at which you want the database to be up and running are mainly
helpful to organize the switch from the odoo.sh server to the Odoo Online servers.
- Databases are **not reachable** during their migration.
- **If you have time constraints, contact us earlier to schedule the transfer**.

From Odoo.sh to on-premises
===========================
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