[FW][IMP] helpdesk: update ticket closing #4103
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X-original-commit: a1b8684
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This PR targets saas-16.2 and is part of the forward-port chain. Further PRs will be created up to master. More info at https://github.com/odoo/odoo/wiki/Mergebot#forward-port |
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This PR updates the "Allow customers to close their tickets" document. The title has been changed to "Closing Tickets" to reflect new content. Added sections for manually closing tickets, and automatically closing tickets. Updated the closure by customers section, updated information about closing stages (now 'folded stages'). Updated screenshots and terms to reflect 16.0 changes. Removed obsolete section on reporting filter ("closed by partner").
Forward-Port-Of: #3656