[IMP] mail: remove chat bot from channel once operator is found #189456
Conversation
This file contains hidden or bidirectional Unicode text that may be interpreted or compiled differently than what appears below. To review, open the file in an editor that reveals hidden Unicode characters.
Learn more about bidirectional Unicode characters
|
|
tsm-odoo
force-pushed
the
master-mail-remove_chatbot_forward-tsm
branch
from
bc1081f to
47a3ad8
Compare
tsm-odoo
changed the title
tsm-odoo
force-pushed
the
master-mail-remove_chatbot_forward-tsm
branch
16 times, most recently
from
775f33d to
33a5744
Compare
tsm-odoo
force-pushed
the
master-mail-remove_chatbot_forward-tsm
branch
4 times, most recently
from
9f6e880 to
e2da92e
Compare
alexkuhn
reviewed
Dec 11, 2024
alexkuhn
approved these changes
Dec 11, 2024
|
@robodoo r+ |
…ound *: website_livechat. Having the chat bot in the channel members feels unnecessary. This PR adapts the forward operator step in order to remove the chat bot from the channel once an operator is found. task-4354075
tsm-odoo
force-pushed
the
master-mail-remove_chatbot_forward-tsm
branch
from
e2da92e to
238ed2d
Compare
tsm-odoo
commented
Dec 12, 2024
robodoo
pushed a commit
that referenced
this pull request
Dec 12, 2024
…ound *: website_livechat. Having the chat bot in the channel members feels unnecessary. This PR adapts the forward operator step in order to remove the chat bot from the channel once an operator is found. task-4354075 closes #189456 Signed-off-by: Matthieu Stockbauer (tsm) <tsm@odoo.com>
tsm-odoo
added a commit
to odoo-dev/odoo
that referenced
this pull request
Dec 19, 2024
When a chat bot forwards the conversation to a human operator, the
live chat name is updated to reflect this change. However, the way
the name is updated changed in [1] while it was not intended.
This name is used by live chat managers to review session history.
Both the operator and visitor names are important in this context.
This PR restores the original naming: "{operator_name, visitor_name}".
[1]: odoo#189456
robodoo
pushed a commit
that referenced
this pull request
Dec 19, 2024
When a chat bot forwards the conversation to a human operator, the
live chat name is updated to reflect this change. However, the way
the name is updated changed in [1] while it was not intended.
This name is used by live chat managers to review session history.
Both the operator and visitor names are important in this context.
This PR restores the original naming: "{operator_name, visitor_name}".
[1]: #189456
closes #191111
Signed-off-by: Matthieu Stockbauer (tsm) <tsm@odoo.com>
Sign up for free
to join this conversation on GitHub.
Already have an account?
Sign in to comment
4 participants
Add this suggestion to a batch that can be applied as a single commit.
This suggestion is invalid because no changes were made to the code.
Suggestions cannot be applied while the pull request is closed.
Suggestions cannot be applied while viewing a subset of changes.
Only one suggestion per line can be applied in a batch.
Add this suggestion to a batch that can be applied as a single commit.
Applying suggestions on deleted lines is not supported.
You must change the existing code in this line in order to create a valid suggestion.
Outdated suggestions cannot be applied.
This suggestion has been applied or marked resolved.
Suggestions cannot be applied from pending reviews.
Suggestions cannot be applied on multi-line comments.
Suggestions cannot be applied while the pull request is queued to merge.
Suggestion cannot be applied right now. Please check back later.
Until now, the chat bot stayed as a member of the channel after the
"forward_operator" step. It makes more sense to remove it from the
channel.
task-4354075