🎯 IT Support | Technical Helpdesk | Cybersecurity Enthusiast
📍 Columbia, South Carolina | B.S. Computer Science, Southern New Hampshire University
I’m an Information Technology professional passionate about solving technical problems, supporting end-users, and securing digital environments.
With a strong foundation in IT operations, helpdesk support, and cybersecurity fundamentals, I thrive on making technology work better for people and businesses.
I'm continuously learning, building, and strengthening my technical skills to help organizations operate securely and efficiently.
- Technical Support & Helpdesk Operations
- Hardware & Software Troubleshooting
- Network Fundamentals (TCP/IP, DNS, VPNs)
- System Administration (Windows, macOS, Linux basics)
- Cybersecurity Foundations (Risk, Threats, Security Best Practices)
- IT Service Management (ITSM Principles)
- Customer Service Excellence
- Ticketing Systems (e.g., ServiceNow, Zendesk)
- Strengthening expertise in cybersecurity fundamentals
- Studying for IT certifications (CompTIA A+, Network+, Security+)
- Expanding knowledge in systems administration and endpoint security
- Building practical IT and security projects
Coming soon! 🔧
(Currently building hands-on labs and helpdesk automation scripts.)
- B.S. Computer Science — Southern New Hampshire University
(Minor: Mathematics | Minor: African American Studies) - [In Progress] CompTIA A+ Certification
- [In Progress] CompTIA Security+ Certification
"Helping people and businesses thrive through technology."