[Bug] Files not loadable

[suse-coder]

Describe the bug

I have files that cant be loaded (seems to be stale). I have also tried to delete all stale sessions:opencloud storage-users uploads sessions --expired=true --clean

We use opencloud 5.1.0 Version

But still some files (here History(1).txt) are not getting removed.

From proxy container:
{"level":"debug","service":"proxy","policy":"default","method":"GET","prefix":"/remote.php/?preview=1","path":"/remote.php/dav/spaces/b6c81d2a-27bb-42e5-9d1e-f57243783993$005db44a-0b16-4968-a823-1301c6baed00/History (1).txt","routeType":"query","time":"2026-03-12T10:19:08Z","line":"github.com/opencloud-eu/opencloud/services/proxy/pkg/router/router.go:244","message":"rewrite hook found"}
{"level":"debug","service":"proxy","authenticator":"oidc","path":"/remote.php/dav/spaces/b6c81d2a-27bb-42e5-9d1e-f57243783993$005db44a-0b16-4968-a823-1301c6baed00/History (1).txt","time":"2026-03-12T10:19:08Z","line":"github.com/opencloud-eu/opencloud/services/proxy/pkg/middleware/oidc_auth.go:204","message":"successfully authenticated request"}

Expected behavior

Stale files should be auto removed at some time.

Actual behavior

Files not removed

[ScharfViktor]

Can confirm. I had also two stale files which I tried to delete:

after clean sessions -> files still present in web

Usage:
  opencloud storage-users uploads sessions [flags]

Flags:
      --clean        remove uploads for all listed sessions. Only one of resume/restart/clean can be set.
      --expired      filter sessions by expired status
      --has-virus    filter sessions by virus scan result
  -h, --help         help for sessions
      --id string    filter sessions by upload session id
      --json         output as json
      --processing   filter sessions by processing status
      --restart      send restart event for all listed sessions. Only one of resume/restart/clean can be set.
      --resume       send resume event for all listed sessions. Only one of resume/restart/clean can be set.

opencloud storage-users uploads sessions --clean
Sessions:
┌──────────────────────────────────────┬──────────────────────────────────────┬───────────────┬────────┬───────┬──────────────────────────────────────┬──────────────────────────────────────┬──────────────────────┬────────────┬──────────────────────┬─────────────┐
│                Space                 │              Upload Id               │     Name      │ Offset │ Size  │              Executant               │                Owner                 │       Expires        │ Processing │      Scan Date       │ Scan Result │
├──────────────────────────────────────┼──────────────────────────────────────┼───────────────┼────────┼───────┼──────────────────────────────────────┼──────────────────────────────────────┼──────────────────────┼────────────┼──────────────────────┼─────────────┤
│ 9e0663ed-814a-4747-83c7-2d5ca8a8b731 │ 486ded17-c62c-448a-931b-d26e2863f7e4 │ form 2553.odt │ 13821  │ 13821 │ 34dbde78-abf7-1040-9f2d-4f648628e941 │ 34dbde78-abf7-1040-9f2d-4f648628e941 │ 2026-03-11T13:49:56Z │ true       │ 0001-01-01T00:00:00Z │             │
│ 9e0663ed-814a-4747-83c7-2d5ca8a8b731 │ 8a96cd49-5545-4e53-8f37-ef7e1df98a68 │ new.odt       │ 9309   │ 9309  │ 34dbde78-abf7-1040-9f2d-4f648628e941 │ 34dbde78-abf7-1040-9f2d-4f648628e941 │ 2026-03-11T13:50:37Z │ true       │ 0001-01-01T00:00:00Z │             │
└──────────────────────────────────────┴──────────────────────────────────────┴───────────────┴────────┴───────┴──────────────────────────────────────┴──────────────────────────────────────┴──────────────────────┴────────────┴──────────────────────┴─────────────┘

I was only able to get rid of those files after I hard deleting on storage like rm -rf storage/users/users/34dbde78-abf7-1040-9f2d-4f648628e941/new.odt

[rhafer]

Can confirm. I had also two stale files which I tried to delete:

@ScharfViktor Are you able to reproduce that more often? If yes, how?

[ScharfViktor]

using the https://github.com/opencloud-eu/opencloud-compose and opencloud-rolling:5.2.0

Steps:

• start opencloud with:
• login and upload file->file stucks in posprocessing state

- go to container `docker exec -it opencloud-compose-opencloud-1 sh` - see uploads sessions:

storage-users uploads sessions
Sessions:
┌──────────────────────────────────────┬──────────────────────────────────────┬─────────────────────────────────────────────┬─────────┬─────────┬──────────────────────────────────────┬──────────────────────────────────────┬──────────────────────┬────────────┬──────────────────────┬─────────────┐
│                Space                 │              Upload Id               │                    Name                     │ Offset  │  Size   │              Executant               │                Owner                 │       Expires        │ Processing │      Scan Date       │ Scan Result │
├──────────────────────────────────────┼──────────────────────────────────────┼─────────────────────────────────────────────┼─────────┼─────────┼──────────────────────────────────────┼──────────────────────────────────────┼──────────────────────┼────────────┼──────────────────────┼─────────────┤
│ 7279e969-6872-4cdd-8c5a-2a43e1013ce1 │ 7577de61-d9e7-494f-91a8-f1ee60569e38 │ Screen Recording 2026-03-19 at 10.34.16.mov │ 2243208 │ 2243208 │ 48d8eff4-b590-1040-85a2-d757ad9d1abd │ 48d8eff4-b590-1040-85a2-d757ad9d1abd │ 2026-03-20T10:54:42Z │ true       │ 0001-01-01T00:00:00Z │             │
└──────────────────────────────────────┴──────────────────────────────────────┴─────────────────────────────────────────────┴─────────┴─────────┴──────────────────────────────────────┴──────────────────────────────────────┴──────────────────────┴────────────┴──────────────────────┴─────────────┘

• clean upload sessions: opencloud storage-users uploads sessions --clean
• check again:

/var/lib/opencloud $ opencloud storage-users uploads sessions
Sessions:
┌───────┬───────────┬──────┬────────┬──────┬───────────┬───────┬─────────┬────────────┬───────────┬─────────────┐
│ Space │ Upload Id │ Name │ Offset │ Size │ Executant │ Owner │ Expires │ Processing │ Scan Date │ Scan Result │
└───────┴───────────┴──────┴────────┴──────┴───────────┴───────┴─────────┴────────────┴───────────┴─────────────┘
/var/lib/opencloud $ 

Expected result: file is gone after clean session

Actual Result: no sessions but file is present on web

in case storage-users uploads sessions --resume - sessions still present

@rhafer I know there's some kind of error in the antivirus settings here, but in my opinion, my expectation is correct: if a file is stuck (for whatever reason), it should disappear after the session is deleted
I can show you more details if you cannot reproduce it

[micbar]

Did you also try opencloud storage-users uploads sessions --restart

[ScharfViktor]

Did you also try opencloud storage-users uploads sessions --restart

still exist:

opencloud storage-users uploads sessions --restart
Sessions:
┌──────────────────────────────────────┬──────────────────────────────────────┬───────────────────────────────────────┬────────┬────────┬──────────────────────────────────────┬──────────────────────────────────────┬──────────────────────┬────────────┬──────────────────────┬─────────────┐
│                Space                 │              Upload Id               │                 Name                  │ Offset │  Size  │              Executant               │                Owner                 │       Expires        │ Processing │      Scan Date       │ Scan Result │
├──────────────────────────────────────┼──────────────────────────────────────┼───────────────────────────────────────┼────────┼────────┼──────────────────────────────────────┼──────────────────────────────────────┼──────────────────────┼────────────┼──────────────────────┼─────────────┤
│ 7279e969-6872-4cdd-8c5a-2a43e1013ce1 │ c097a71d-c5a0-4583-aba0-882bcecc8953 │ Screenshot 2026-03-12 at 11.50.32.png │ 148091 │ 148091 │ 48d8eff4-b590-1040-85a2-d757ad9d1abd │ 48d8eff4-b590-1040-85a2-d757ad9d1abd │ 2026-03-20T11:01:24Z │ true       │ 0001-01-01T00:00:00Z │             │
└──────────────────────────────────────┴──────────────────────────────────────┴───────────────────────────────────────┴────────┴────────┴──────────────────────────────────────┴──────────────────────────────────────┴──────────────────────┴────────────┴──────────────────────┴─────────────┘
/var/lib/opencloud $ opencloud storage-users uploads sessions
Sessions:
┌──────────────────────────────────────┬──────────────────────────────────────┬───────────────────────────────────────┬────────┬────────┬──────────────────────────────────────┬──────────────────────────────────────┬──────────────────────┬────────────┬──────────────────────┬─────────────┐
│                Space                 │              Upload Id               │                 Name                  │ Offset │  Size  │              Executant               │                Owner                 │       Expires        │ Processing │      Scan Date       │ Scan Result │
├──────────────────────────────────────┼──────────────────────────────────────┼───────────────────────────────────────┼────────┼────────┼──────────────────────────────────────┼──────────────────────────────────────┼──────────────────────┼────────────┼──────────────────────┼─────────────┤
│ 7279e969-6872-4cdd-8c5a-2a43e1013ce1 │ c097a71d-c5a0-4583-aba0-882bcecc8953 │ Screenshot 2026-03-12 at 11.50.32.png │ 148091 │ 148091 │ 48d8eff4-b590-1040-85a2-d757ad9d1abd │ 48d8eff4-b590-1040-85a2-d757ad9d1abd │ 2026-03-20T11:01:24Z │ true       │ 0001-01-01T00:00:00Z │             │
└──────────────────────────────────────┴──────────────────────────────────────┴───────────────────────────────────────┴────────┴────────┴──────────────────────────────────────┴──────────────────────────────────────┴──────────────────────┴────────────┴──────────────────────┴─────────────┘
/var/lib/opencloud $