Global Announcement Modal for Users on First Load

[shioheii]

Is your feature or enhancement related to a problem? Please describe.

Hello Chatwoot team! 👋

I would like to suggest a feature that would be very useful for administrators and users.

✨ Feature Idea

A Global Announcement Modal that can be triggered from the Super Admin Dashboard. This modal would allow super admins to:

• Set a title and a message body (rich text or plain text).
• Choose when to activate or deactivate the announcement.

🧠 How It Works

• When the announcement is active, the modal will automatically appear on the first load for each user after logging into the platform.
• Once the user closes the modal, it will not show again until a new announcement is created or activated by the super admin.

📜 Use Cases

• Announcing new features after updates.
• Informing about planned maintenance or incidents.
• Sharing important information directly with all users in a non-intrusive but visible way.

✅ Benefits

• Provides a native way to communicate updates or incidents without relying on external tools (emails, status pages, etc.).
• Enhances transparency and user experience by ensuring that customers are always informed.

🙏 Thank you for considering this suggestion. I believe this feature would be a great addition to Chatwoot!

Note: This message was originally written in Portuguese and translated into English using ChatGPT. Apologies for any mistakes in the wording.

Describe the solution you'd like

I would like to have a Global Announcement Modal that can be managed from the Super Admin Dashboard. The solution would include:

• A section in the Super Admin panel to create and manage announcements.
• Ability to set a title and a message body (supporting plain text or rich text).
• A toggle to activate or deactivate the announcement.
• When active, the modal pops up for every user on their first login or page load.
• Once a user closes the modal, it should not show again for that user, unless a new announcement is published.
• Optionally, there could be a history of previous announcements for admins.

Describe alternatives you've considered

No response

Additional context

This feature would greatly help in communicating:

• Product updates
• Maintenance windows
• Incident notifications
• General important messages to customers

[linear[bot]]

CW-4538 Global Announcement Modal for Users on First Load

[shioheii]

@pranavrajs @sojan-official Take a look at this, please 🙏

[pranavrajs]

@shioheii This would be a nice feature to have, but it’s not a priority at the moment. I’ll move it to the discussions section for now.