Canned Response via Webhook

[el-vis]

Is your feature or enhancement related to a problem? Please describe.

Currently, canned responses are static and cannot be adapted to specific contact context, orders history, etc. This limitation makes it difficult to provide personalized support or integrate with external systems that could generate dynamic replies based on customer information.

Describe the solution you'd like

Canned responses should support dynamic content retrieved from a webhook.

When a canned response is triggered, the system should send a POST request to a configured webhook URL. The request payload should include the full conversation context, including contact details. The webhook's response should return the text that will be used as the canned response.

Describe alternatives you've considered

No response

Additional context

No response

[linear[bot]]

CW-4488 Canned Response via Webhook