Block or create new e-mail conversation whenever customer replies to a resolved conversation

[tiagoebatista]

First of all, thank you for your efforts in building a useful solution like Chatwoot.

As a user, I'd like a new conversation to be created whenever a customer replies to a resolved email conversation.
Sometimes, customers use the same email thread to discuss different topics. This is annoying because it makes it difficult to find specific discussions.

Additionally, support agreements based on the number of tickets or conversations can be compromised if a customer uses the same email thread.