Spike Support Toolkit: Companion add-on for managing ticket volume spikes & macro automations

[mtalha88]

Hi everyone 👋

I wanted to share a companion toolkit I've been building for Chatwoot called Spike Support Toolkit, designed to help support teams and founders survive high-volume ticket surges.

Why I built this:

During traffic spikes, product launches, or service incidents, support teams often get overwhelmed with repetitive inquiries and triage bottlenecks. While Chatwoot provides great core inbox functionality, handling rapid surges often requires specialized automation and macro workflows.

Key Capabilities:

• Macro & Fast Template Execution: Run automated macros and canned responses quickly across surge tickets.
• Triage Analytics: Surface ticket volume trends and queue spikes in real-time.
• Privacy & GDPR-First Design: Zero customer conversation bodies or PII are stored; it operates strictly as an automation and triage companion.
• Seamless Integration: Connects directly with Chatwoot using webhooks and REST APIs.

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Looking for Early Feedback & Beta Testers:

I'm looking for 2–4 teams or self-hosters who actively manage high ticket volumes in Chatwoot to test out the beta and roast the workflow:

• Does this address your workflow bottlenecks during spikes?
• What automation or macro triggers would you find most useful?

If you'd be interested in testing it or sharing feedback, please leave a comment below or feel free to reach out. Any thoughts and suggestions from the Chatwoot community are deeply appreciated!