"Real time" or "sneak peek" live chat

[jordan-brough]

Have there been any thoughts around adding "real time" / "sneak peek" functionality to the website live chat? Where agents can see the customer's message in real time as they type it?

Examples:

• https://www.liveagent.com/features/real-time-typing-view/
• https://www.livechat.com/help/how-to-chat-window/#sneak-peek
• https://www.salesforceben.com/an-introduction-to-salesforce-live-agent/ (search for "sneak peek")

[sojan-official]

ref: ##1137