Knowledge Base (how to reduce chat request)

[casualmatt]

Hello to all,

what i see missing in Chatwoot is a self service area for the customer that is looking for information, and to reduce the repetitive request a Knowledge Base addition to the chat widget could be a easy and simple fix to repetitive request.

What you think?

[casualmatt]

just see in an issue open 5h a go with the confirmation of this feature coming in to chatwoot.

[pranavrajs]

Yes, this is an upcoming feature.