Average Response Time of an Agent in Report

[hosanak]

hi all,

I have been trying to find in the internet, in this github, and also in the documentation, but there is only "First Response Time". I could not find the statistics of "Average Response Time" of an agent. Wondering whether it is possible to have this feature?

Thanks.

[sojan-official]

@hosanak at the moment we don't track it as a metric. We could look into it in the future if there is enough interest in the community.

[sojan-official]

ref: #4744