Login stuck on "Authenticating" for 8+ hours - both email and GitHub sign-in hang

[mohajuwa]

If you are looking for help, please confirm the following...

• I confirm I have searched the Docs, Codemagic Sample Projects, and GitHub Discussions.
• I confirm the software versions on my local computer match the ones in CI environment (e.g. Xcode version, Gradle version). See here
• I confirm I am able to do a fresh clone of the repository and build the project on my local computer.

Which mobile framework are you using?

Flutter (Dart)

Steps to reproduce

1. Open https://codemagic.io/login (or /signin) in any browser
2. Enter the account email, OR choose "Sign in with GitHub"
3. The page moves to the "Authenticating / fetching your account details" step and stays there indefinitely

Reproduced on desktop Chrome (Windows 11), on a phone over mobile data, and on a different network. Cache cleared and incognito tried. The status page reports all systems operational.

Note: this is not a build issue. The three confirmations above are about local builds and do not apply here - I ticked them only because the form requires them.

Expected results

Login completes and codemagic.io/apps loads the account as usual.

Actual results

The page never authenticates.

What I observed in devtools on codemagic.io/signin:

• index-*.js loads and logs "theme = dark", then the renderer freezes
• ZERO network requests to the API are made - it never reaches authentication at all
• the page renders fully black, and a screenshot capture times out (renderer unresponsive)

First failure: 21 Aug 2026 around 14:00 UTC+3. Still failing at 20:30 UTC+3, so roughly 8 hours across three devices and two networks.

Account email: dev@stilus-ingenium.com

This is blocking an iOS release build for an app that is already live on both stores, so I cannot reach the build logs or an API token either - both live behind the same login.

Is this an account-level issue on your side? And is there anything I can clear on mine?

Build id (optional)

No response

[dam-ease]

Hello there,
I can't seem to reproduce this issue. Since you mentioned that the page becomes unresponsive before any API/authentication request is made, this is not an account-level authentication issue. Can you please try clearing the site data for codemagic.io? In Chrome/Chromium you can do this from DevTools > Application > Storage > Clear site data, then close and reopen the browser and try signing in again.
If possible, please also try with another browser.

[mohajuwa]

I did everything before I ask you , thank you anyway , I think its an IP issue , sometimes it works fine and sometimes it needs a VPN... have a nice day