GitHub Community
[2025-03-31] Incident Thread #155465
-
|
❗ An incident has been declared:Disruption with some GitHub services Subscribe to this Discussion for updates on this incident. Please upvote or emoji react instead of commenting +1 on the Discussion to avoid overwhelming the thread. Any account guidance specific to this incident will be shared in thread and on the Incident Status Page. |
Beta Was this translation helpful? Give feedback.
Replies: 3 comments
-
UpdateWe are currently applying a mitigation to resolve an issue with managing marketing email subscriptions. |
Beta Was this translation helpful? Give feedback.
-
Incident ResolvedThis incident has been resolved. |
Beta Was this translation helpful? Give feedback.
-
Incident SummaryBetween March 29 7:00 UTC and March 31 17:00 UTC users were unable to unsubscribe from GitHub marketing email subscriptions due to a service outage. Additionally, on March 31, 2025 from 7:00 UTC to 16:40 UTC users were unable to submit eBook and event registration forms on resources.github.com, also due to a service outage. The incident occurred due to expired credentials used for an internal service. We mitigated it by renewing the credentials and redeploying the affected services. To improve future response times and prevent similar issues, we are enhancing our credential expiry detection, rotation processes, and on-call observability and alerting. |
Beta Was this translation helpful? Give feedback.
Incident Summary
Between March 29 7:00 UTC and March 31 17:00 UTC users were unable to unsubscribe from GitHub marketing email subscriptions due to a service outage. Additionally, on March 31, 2025 from 7:00 UTC to 16:40 UTC users were unable to submit eBook and event registration forms on resources.github.com, also due to a service outage.
The incident occurred due to expired credentials used for an internal service. We mitigated it by renewing the credentials and redeploying the affected services. To improve future response times and prevent similar issues, we are enhancing our credential expiry detection, rotation processes, and on-call observability and alerting.