Account Flagged for 3+ Months - No Response, No Ticket Number, Completely Blocked

[rojinc]

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Hello GitHub Community,

I am hoping a community manager or GitHub staff member can help me.

My account, RojinxChhetri, was flagged over 3 months ago. This is delaying all of my work and updates.

I have used the official appeals form 3 separate times (at 1-month intervals) even with my alt account which I am currently using but have never received any human response, auto-reply, or ticket number. My support dashboard is empty. I am completely in the dark.

I have read the Terms of Service and I am not aware of any violation that would warrant this. I believe this is an error.

At this point, I am not just appealing the flag, I am appealing for any kind of human response. I have no ticket number to reference, so I am asking for help here.

Can anyone please advise on how I can get my case escalated to a human reviewer?

Thank you.

[Harmann60]

Hi @RojinxChhetri,

Unfortunately, the GitHub Community Forum can’t directly assist with account flag reviews or appeals, since those are handled privately by GitHub Support.

If you’ve already submitted multiple appeals via the official account appeal formhe best next step would be to wait for a response from the Trust & Safety team — they handle all flagged account cases manually.

Sometimes responses can take longer than expected, especially if additional verification is needed.

You can also try reaching out via https://support.github.com/contactunder “Account and profile” → “Flagged account”, ensuring you’re logged in to your alternate account.

Unfortunately, community members or moderators here don’t have visibility into individual support tickets or internal reviews.

[Harmann60]

Hi @RojinxChhetri,

I completely understand your frustration — it definitely sounds like you’ve done everything correctly, and not receiving any ticket confirmation or dashboard record after multiple submissions is unusual.

Unfortunately, community members (and even moderators) don’t have access to internal ticket systems or the ability to view account-related cases. However, here’s what you can do to make sure your appeal actually reaches the GitHub Trust & Safety team:

Use the dedicated form: https://support.github.com/contact→ Account and profile → Flagged account.

Submit while logged out (from both your main and alt account) — occasionally cached sessions prevent new ticket creation.

Check spam/junk folders for emails from support@github.com or noreply@github.com.

If you still get no ticket number or email, you can escalate this as a support system failure using the “GitHub.com and product feedback” option in the same contact form.

That route goes to a different internal queue and can alert GitHub Support that something might be wrong with the appeals workflow itself.

You’ve been extremely patient — hopefully this helps you reach someone who can directly review your case.

[rojinc]

Thank you for taking the time to write such a detailed and thoughtful response, I really appreciate the suggestions.

[Harmann60]

can you mark my reply as answered , i shall be very thankful to you

[rojinc]

Thank you for trying to help, but I cannot mark your reply as the answer. My core query is still completely unresolved, and my account remains flagged.

I need to be clear that I have already tried every single step you outlined in your post. I have been using a Generative AI to help me methodically draft and submit these exact tickets (from my alt account, as "product feedback," etc.) for some time now.

None of these attempts have resulted in a response from GitHub.

Therefore, I am keeping this thread marked as "unanswered." My problem is not solved, and I am still waiting for a new suggestion or an escalation path that I have not already attempted.

Thank you for your understanding.

[Harmann60]

Hi @RojinxChhetri,

Thank you for clarifying — I completely understand your frustration, especially since you’ve already taken every reasonable step and haven’t received any acknowledgment or ticket ID from Support.

Unfortunately, there isn’t another public escalation path we can offer from the Community side — flagged account reviews and Trust & Safety cases are handled entirely by GitHub’s internal team. Even moderators and community managers don’t have visibility into those systems.

Since your previous submissions (including via “Product Feedback”) haven’t produced a ticket confirmation, the best possible escalation at this point would be to reach out directly to support@github.com via email — not through the web form — and include:

Your main account username (RojinxChhetri)

A brief summary of your situation and the fact that web form submissions never generate ticket numbers

The email address linked to your flagged account

That direct route bypasses the form logic entirely and ensures the message reaches Support’s internal queue.

I realize this has been a long and frustrating process, and you’ve been extremely thorough. Hopefully, a direct email will get this in front of a human reviewer who can finally verify your case and unblock your account.

Thank you again for your patience and for keeping the discussion updated — it really helps highlight gaps in the current support workflow.